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DJJ Technologies Achieves Gold Certification Status with Avaya

04-05-2004
  • Customer satisfaction, technical specialists' expertise in convergence are key to attaining certification; Enabling leading distributor of dental supplies and equipment to improve customer service

DJJ Technologies announced that it has been certified as a Gold BusinessPartner by Avaya.

DJJ Technologies announced that it has been certified as a Gold BusinessPartner by Avaya (NYSE:AV), a leading global provider of communications networks and services for businesses.

The Gold certification is an industry-recognized designation that indicates DJJ Technologies has met a series of rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support as measured by an independent survey organization.

DJJ Technologies sells Avaya communications systems, design and implementation services to businesses across the Northeast. One of the many customers that has benefited from DJJ's superior technical competency with Avaya solutions is Henry Schein, Inc. a distributor of healthcare products to office-based practitioners around the world.

Because Henry Schein wanted to improve its call recording and reporting to better serve its clients, DJJ implemented Avaya MutliVantage™ Communications Applications in the customer's contact center and established nodes at several Henry Schein locations, enabling the company to link its inpidual voice messaging systems.

Avaya's IP telephony applications, which enable voice and data collaborations over a converged Internet Protocol network, are encompassed in the MultiVantage suite. The suite encompasses the areas of telephony, contact centers, messaging and unified communications.

"We've worked with Henry Schein on some of its very high level telecommunications initiatives, helping the firm reap the benefits of the latest technology advances from Avaya," said Thomas W. Reynolds, senior account executive, DJJ Technologies.

The Avaya BusinessPartner certification program has three levels of distinction - Silver, Gold and Platinum. For DJJ Technologies to achieve the Gold rating, the company had to meet specific customer service and performance criteria that included:

  • Customer satisfaction ratings of 85 percent or higher.
  • Certified employees who have completed courses and passed a rigorous exam to earn the designation "Avaya Certified Specialist." Avaya has one of the industry's leading programs to certify technical professions in converged voice and data networks and applications, including IP telephony.

"Avaya's strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a partner like DJJ Technologies," said Todd Meister, Avaya vice president, Global Channel Strategy and U.S. Distribution. "Through its commitment to certification, DJJ Technologies has proved its tremendous value both to Avaya and its customers - commitment to the continuous development of their support and technical expertise and to the consistent delivery of superior customer service."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

About DJJ Technologies
DJJ Technologies specializes in the design, sales, installation and maintenance of voice and data networks. DJJ is authorized to sell and support all of Avaya products and is dedicated to supporting the needs of our customers and their enterprises. The DJJ Technologies team is a combination of highly skilled and qualified inpiduals who work to provide their customers with dependable and superior service and support for all of their needs. If you would like to learn more about how DJJ Technologies, please visit its Web site at www.djjtechnologies.com or call 800-355-2952.

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