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DJJ Technologies Achieves Platinum Certification Status with Avaya

09-28-2004
  • Helps Johnstown America Corporation use IP telephony to improve performance and reduce costs

DJJ Technologies today announced it has been named a Platinum BusinessPartner by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

DJJ Technologies today announced it has been named a Platinum BusinessPartner by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

The Platinum certification, the highest Avaya offers, is an industry-recognized designation that indicates DJJ Technologies has met a series of rigorous criteria to ensure superior technical competency and to deliver best-in-class customer service and support as measured by an independent survey organization.

DJJ Technologies sells Avaya communications systems, design and implementation services to businesses across the Northeast. One of those businesses is Johnstown America Corporation (JAC) - a leading manufacturer of railroad freight cars - which has implemented a new Avaya IP telephony solution that is helping the company enhance business performance, improve business continuity and reduce operating costs. IP telephony is software-based technology that transmits voice as data over a computer network. Businesses of all sizes are adopting this rapidly emerging technology to enhance their communication capabilities and to take advantage of the cost efficiencies involved in converging voice and data networks.

The Avaya solution DJJ provided to JAC is based on industry leading Avaya Communication Manager IP telephony software running on an Avaya S8300 Media Server. The result is a flexible, stable platform that interoperates with JAC's existing data infrastructure.

"Since voice and data travel on the same network, we instantly reduced the number of wires used to connect each JAC computer and telephone by half," said Gary Boast, vice president of Johnstown America. "Our employees are enjoying reduced maintenance time and increased reliability."

Harry Jacobs, president of DJJ Technologies stated, "I'm extremely proud of our people here at DJJ who have worked very hard to serve customers like JAC and earn the Platinum certification from Avaya. This indicates to our customers that DJJ Technologies is among the most qualified and knowledgeable solution and communications providers in the industry."

The Avaya BusinessPartner certification program has three levels of distinction - Silver, Gold and Platinum. For DJJ Technologies to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included:

  • Customer satisfaction ratings of 96 percent, surpassing the 85 percent rating Avaya requires for Platinum certification; and
  • Certified employees who have completed courses and passed a rigorous exam to earn the designation "Avaya Certified Specialist." Avaya has one of the industry's leading programs to certify technical professionals in converged voice and data networks and applications, including IP telephony.

"Avaya's strategy with its BusinessPartner program is to provide customers with a consistent, quality experience, whether they buy direct from Avaya or indirect through a BusinessPartner like DJJ Technologies," said Todd Meister, vice president, North America Channels, Avaya. "Through its commitment to certification, DJJ Technologies has proved its tremendous value both to Avaya and its customers - commitment to the continuous development of their support and technical expertise and to the consistent delivery of superior customer service."

About DJJ Technologies
DJJ Technologies specializes in the design, sales, installation and maintenance of voice and data networks. DJJ is authorized to sell and support all Avaya products and is dedicated to supporting the needs of our customers and their enterprises. The DJJ Technologies team is a combination of highly skilled and qualified inpiduals who work to provide their customers with dependable and superior service and support for all of their needs. If you would like to learn more about how DJJ Technologies could help your company with advanced communications solutions please visit our Web site at www.djjtechnologies.com or call us at 800-355-2952.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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