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Dutch Lottery Organisation, De Lotto, Relies on Avaya IP Telephonyto Increase its Odds

05-05-2004
  • CSS Telecom installs Avaya IP solutions to help De Lotto improve efficiency and customer service levels

Avaya announced that De Lotto, a Dutch lottery organization, has deployed Avaya IP telephony solutions at its head office in Rijswijk, the Netherlands.

Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that De Lotto, a Dutch lottery organization, has deployed Avaya IP telephony solutions at its head office in Rijswijk, the Netherlands. By using the new technology, De Lotto, well known in the Netherlands for games such as Lotto, Lucky Day, Toto and Krasloten, is expecting to increase efficiency and simplify the management of its numerous contacts with consumers and resellers. Avaya Gold BusinessPartner, CSS Telecom, installed and managed the project.

De Lotto protected its infrastructure investments by upgrading its existing Avaya PBX to an IP-enabled communications server. Integrating the separate networks for its Internet and voice traffic into a single converged system will lower communications costs and simplify network management procedures. With the protection of sensitive information also a pre-requisite for De Lotto, a number of Avaya security solutions, including encryption, were also installed.

By using the Avaya IP solutions, De Lotto is also aiming to further improve customer service from its contact centre by reducing call queues and enabling increased flexibility to meet ever-changing workloads. The Avaya system's routing enhancements will allow calls to be answered more quickly, even during peak times. Employees who move desks internally can simply plug in their PC or phone anywhere in the office and still be reached on their direct number. This eliminates the need for reconfiguration and enhances mobility and flexibility.

De Lotto selected IP telephony and call centre functionality from the Avaya MultiVantage™ Communications Applications portfolio. The Avaya solutions were delivered and implemented by Avaya Gold BusinessPartner CSS Telecom. CSS guarantees an availability of 99,999 percent, which ensures business continuity.

Richard Binnekamp, Manager ICT at De Lotto, commented, "With the Avaya IP telephony and switching solutions, and CSS's overall management of the project, we now have a scalable communications environment which enables us to address the future growth of our voice and data traffic. It was also key for us to protect our existing communications investments which we were successfully able to do by building on existing Avaya hardware. The high availability guarantee, provided by CSS Telecom, ensuring reliable and continuous communications with our customers and resellers, is for us absolutely business-critical."

According to Tonko Wedda, channel director at Avaya Nederland, De Lotto made an excellent choice when selecting CSS. "CSS Telecom is a proven specialist in Avaya IP telephony solutions and has vast experience in large and complex implementations."

About De Lotto
The revenues from De Lotto (with games such as Lotto, Krasloten, Lucky Day and Toto) are used for charities in sports, culture, public welfare and public health. In 2003 De Lotto contributed over 60 million euros to these charities. 43 million euros of this amount went to NOC*NSF to finance top and amateur sport. Apart from the government De Lotto is the largest financial contributor to the Dutch sport sector. More information: www.delotto.nl

About CSS Telecom
CSS Telecom offers advice, delivery, implementation and maintenance of comprehensive systems for data, voice and video communication. Local presence, speedy delivery, years of experience and knowledge and expertise make the difference for customers.

Based on the multi service network concept CSS Telecom offers products and services that lower cost and improve efficiency. Whether it concerns improving mobility, rolling out a multi-channel strategy, migrating to a voice and data environment, linking different branches or outsourcing the full telephony environment, CSS is always a partner in business. More information: www.csstelecom.nl

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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