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Four Avaya BusinessPartners in Brazil Achieve Silver Certification

02-03-2004
  • Olitel, Telesul, Telmart and Unitech demonstrate theircommitment to help Avaya customers reach superior businessresults

Avaya announced that Business Partners Olitel, Telesul, Telmart and Unitech have achieved Silver Certification.

Avaya Inc. (NYSE: AV), a leading global provider of communications networks and services for businesses, today announced that Business Partners Olitel, Telesul, Telmart and Unitech have achieved Silver Certification. The Silver certification is an industry-recognized designation that indicates these BusinessPartners met a series of rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support.

Silver certification indicates a reseller's commitment to technical expertise and service of Avaya's converged voice and data networks and applications, and helps ensure that Olitel, Telesul, Telmart and Unitech customers know that they are working with a reseller dedicated to quality and service.

Avaya's BusinessPartner Program has four levels, beginning with the Authorized Reseller and progressing through the accredited stages of Silver, Gold and Platinum. As the level of commitment from the BusinessPartner increases, so does the level of support and services it receives from Avaya. "Our BusinessPartners have flexibility to choose the commitment level to support better their business needs with Avaya," said Marcos Figueiredo, channel development director for Avaya Brazil.

"We're thrilled by the results, especially knowing that we are an important part of the Avaya's strategy to grow its presence in the country. We are confident that, together, we will deliver the best offer to our customers," says Reinaldo Delgado, commercial director for Olitel Telecom.

"Avaya's strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through partners," added Figueiredo. "Through their commitment to certification, Olitel, Telesul, Telmart and Unitech have proved their tremendous value both to Avaya and its customers - commitment to the continuous development of their support and technical expertise, and to the consistent delivery of superior customer service."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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