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MetLife Mexico Reduces Costs and Improves Customer Service with IP Telephony Solutions from Avaya

07-24-2004
  • 1,500+ employees benefit from increased mobility and productivity

Avaya announced that MetLife Mexico has implemented IP Telephony solutions from Avaya that enabled the company to reduce operating costs while improving employee productivity.

Avaya Inc. (NYSE: AV), a leading global provider of communications solutions and services for businesses, today announced that MetLife Mexico, a leading provider of insurance and financial services to inpidual and institutional customers, has implemented IP Telephony solutions from Avaya that enabled the company to reduce operating costs while improving employee productivity. The solution was implemented by Reto Industrial, an Avaya BusinessPartner in Mexico.

With more than five million customers, MetLife is the largest financial services life insurance company in Mexico. Previously known as Seguros Genesis, the company merged with Aseguradora Hidalgo in 2003 and became MetLife Mexico.

As a result of the merger, MetLife Mexico was faced with the challenge of integrating the communications networks of both companies into one converged voice and data network that would help the company reduce costs while improving customer service.

Among the many benefits of the new converged system from Avaya are increased mobility and connectivity. Users in MetLife's headquarters in Mexico City can connect to the company's network from anywhere in the building without the need of calling technical support. Employees can also work remotely with the same features and functionalities that they have at the office.

"We have seen a significant and direct savings as a result of implementing an IP Telephony solution from Avaya," said Raul Gamaliel Campos Herrera, associate director of the data management center of MetLife Mexico. "Using the Avaya IP Softphone, our executives can connect via their laptops and automatically have their work phone extension and access to the MetLife corporate network, which allows them to work as if they were in the office," he added.

The Avaya IP network connects more than 1,500 users throughout the company. The solution includes data network equipment and elements of the Avaya MultiVantage™ Communications Applications portfolio running on an Avaya S8700 Media Server, an IP software solution designed for today's multivendor and multisite network environment. Both include contact center functions and an application-programming interface that supports a wide range of applications, including those from Avaya and other vendors.

"The entire process of implementing the converged network from Avaya took less than three months - a record time considering they had to replace an existing network. Not only did we find the response and speed we needed, but having one company that can provide both our communications networks and services, also helps us reduce our investment in network management and maintenance," concluded Campos.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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