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Multi-Tech Systems Complements Avaya's Converged Enterprise IPPlatform for Branch Offices

  • Enterprises With Small Multi-Site Offices Benefit from Reduced Complexity, Improved Efficiency and Increased ROI

Multi-Tech Systems announced an agreement with Avaya to provide a flexible and cost-effective Internet Protocol (IP) telephony gateway system for enterprises with offices of up to ten people within multi-site enterprises.

Multi-Tech Systems, an international provider of converged technology products, today announced an agreement with Avaya, a global leader in communication networks, applications and services, to provide a flexible and cost-effective Internet Protocol (IP) telephony gateway system for enterprises with offices of up to ten people within multi-site enterprises. Multi-Tech's MultiVoIP solution extends Avaya Communication Manager software from a centralised location to small remote branch offices to deliver the same communications tools and features found in larger locations. Major benefits include significant cost savings for calls between remote sites and headquarters, reduced TCO (Total Cost of Ownership) through centralised management of IP telephony across converged communications networks, improved communication capabilities and the preservation of existing investments whilst increasing ROI.

The Multi-Tech/Avaya product combination includes a centralised Avaya Communications Manager platform, running Avaya Communications Manager software, connected via IP over the WAN to remote branch office locations. MultiVoIP gateways are installed at each location supporting up to 10 users, with direct connections for up to eight analogue phone sets and support for IP phone sets or IP softphones connected to the remote office LAN. Each MultiVoIP gateway bridges the remote office VoIP network to the central Communications Manager via an H.323 trunk. This allows enterprises to distribute a common set of call features and communications capabilities throughout the organisation, even to the smallest remote office location.

"The MultiVoIP family fits well with our current portfolio of convergence solutions for enterprise networks," commented Vincent Uppelschoten, EMEA product manager communications systems pision, Avaya. "By integrating the Multi-Tech and Avaya products we are enhancing our technology capabilities in the enterprise branch office space. We are in a position to offer organisations such as those in the finance, manufacturing and retail sectors dramatic cost savings by channelling voice and data services over IP. We are also able to ensure high levels of reliability and business continuity."

The Multi-Tech/Avaya solution eliminates the need to manage disparate, standalone key and PBX platforms with varying features and functions. Instead, the centralised system offers consistent communications and call features to all users in the enterprise including the very small office. A key functionality is its ability to operate in both 'subtend' and 'survivable' modes to ensure business continuity. In 'subtend' mode the integrated gatekeeper is passive as all call processing functions are handled through the Avaya Communications Manager software. If there is a business-impacting event at the main server location, MultiVoIP can re-register with an alternative server. If the IP routed WAN link does down, MultiVoIP enters 'survivable' mode and becomes an active H.323 gatekeeper that manages its analogue phones, analogue trunks, and up to a maximum of 10 analogue and IP phones, depending on model. In this mode users at the remote offices can place and receive calls internally and externally with POTS-like functionality. Once WAN communications are restored, MultiVoIP automatically returns to 'subtend' mode.

"After years of collaboration with Avaya on various projects we are delighted to finalise this latest technology agreement," commented Dilip Mistry, managing director, Multi-Tech Systems EMEA. "In today's business climate the primary concern is to keep expenditure at a minimum whilst generating new opportunities for ROI. The Multi-Tech/Avaya solution addresses this by offering a cost-effective approach to preserving existing investments while enabling use of the newest technology."

Multi-Tech is a premier member of Avaya's Developer Connect (DevConnect) Programme, a comprehensive set of innovative sales, support, marketing and services programmes through which Ayava works with members to develop, promote and sell their products and solutions that interoperate with Avaya solutions. For more information, visit DevConnect at

The Multi-Tech MultiVoIP and Avaya Communications Manager solution (in either one or two-port desktop and four or eight port rack mounted versions) will be available in EMEA on 8th December 2003 throughout Multi-Tech and Avaya's EMEA distribution channel. For further information about the Multi-Tech/Avaya partnership please visit the Multi-Tech web site at or the Avaya Web site at

About MultiTech Systems
An ISO 9001 certified global manufacturer of award winning Internet, remote access, and telephony products, Multi-Tech Systems provides end-to-end solutions for small to medium sized businesses. Multi-Tech's products are available through a worldwide network of business partners (distributors, resellers, system integrators, ISPs, and ISVs), or embedded in solutions from OEMs. Privately held Multi-Tech Systems has over 59 US patents and numerous international patents. The company's intellectual property portfolio includes patents covering transmission of multiplexed voice, data and video packets used in technologies such as Internet telephony, PC telephony, voice over IP or frame relay, and DSVD modems. For additional information, contact Multi-Tech at +44 (0) 118 959 7774 or browse the company's Web site at

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

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