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Multinational Systems Integrator Dramatically Reduces Telecom Costswith Global Avaya IP Office Network

03-01-2004
  • EMW uses IP telephony to slash toll charges by 50-60 percent

Avaya announced that EMW, a multinational systems integrator, is using a new Avaya IP Office network to link remote office locations around the globe and reduce its telecommunications costs by as much as 60 percent.

Avaya (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that EMW, a multinational systems integrator, is using a new Avaya IP Office network to link remote office locations around the globe and reduce its telecommunications costs by as much as 60 percent.

At VoiceCon 2004, which takes place here March 1-4, Avaya is showcasing IP Office as one of the applications and solutions that bring the functionality, scalability and reliability of voice communications to Internet Protocol (IP) networks. Avaya is located on the exhibit floor at Booth #319.

With 160 employees in five countries, EMW discovered that its toll charges were soaring as engineers collaborated across international borders to design networks for the company's customers. To solve the problem, EMW selected Avaya IP Office - a high-performance telephony and data server designed specifically for small- to mid-sized firms and for the branch offices of larger businesses.

EMW installed an Avaya IP Office at each of its major locations: Washington, D.C.; Merelbeke, Belgium; Beijing, China; London, England; and Heidelberg, Germany. The five sites now are linked in a private, Internet-based network that the company estimates will pay for itself in 16 to 18 months.

"Not only are we routing our site-to-site calls over the Internet, but we're using the network to route about 70 percent of our outside long distance calls through our D.C. office to take advantage of lower rates here in the U.S.," said Tony Bui, EMW president and CEO. "Our toll charges have dropped by 50 to 60 percent, despite the fact that we're communicating much more."

To secure their new voice network, EMW uses an encrypted virtual private network and validates incoming caller IDs against a directory of employee office, home and cell phone numbers. As a result, employees who travel or telecommute can securely access the network and make toll-free calls from a remote phone, cell phone or Avaya Softphone - an IP telephony application that runs on a laptop computer or PC.

To extend the network's cost savings to employees who travel internationally, EMW now can forward calls made to an IP Office number to an international cell phone instead - toll free. Accessibility has improved, and the company has reduced international cell phone charges that often exceeded the price of an airline ticket.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

About EMW
Founded in 1995, EMW Inc. is an Avaya BusinessPartner for North America and Europe. The company provides Fortune® 1000 companies and government agencies around the globe with industry-leading expertise based on more than 30 years of experience in the telecommunications industry. EMW design engineers and database experts help clients improve network efficiency, security, stability and compliancy with tools and services designed to leverage network assets and provide information in ways that are powerful and easy to use. For more information, visit www.emw.com.

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