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One of the Nation's "Most Wired" Hospitals Improves ServiceDelivery with Avaya IP Telephony Solution


Avaya announced that East Texas Medical Center (ETMC) Regional Healthcare system is using a new Avaya IP telephony network to link remote facilities, lower costs and improve communications reliability.

Avaya (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that East Texas Medical Center (ETMC) Regional Healthcare system is using a new Avaya IP telephony network to link remote facilities, lower costs and improve communications reliability.

ETMC, based in Tyler, Texas, addresses health care needs for a 12,000-mile surrounding area and was named one of the nation's most wired health care facilities for four years in a row (2000-2003) by Hospitals and Health Networks, the journal of the American Hospital Association.

With its service area increasing, the challenge for ETMC was to maintain its high quality of communications, which the health care system considers one of the underpinnings of its excellent patient care. The Avaya solution gave ETMC a seamless link for data communications and voice mail systems, enabling the same dialing plan across all facilities, and allowing the patient care locations to share clinical data and images.

ETMC upgraded its network using the Avaya Enterprise Branch Connect solution, including the latest Avaya Internet telephony (IP) and messaging technology. ETMC now uses IP telephony, which enables voice and data collaboration over a converged Internet Protocol network, to route its communications over its new fiber optic network. "In the health care field, communications support and reliability is absolutely key to enabling us to deliver quality care to patients," said Tim Arthur, director of telecommunications, Information Technology Department. The solution for ETMC was designed and installed by Lantana Communications, an Avaya Platinum BusinessPartner. In recognition of the critical nature of the hospital's communication capabilities, Lantana conducted a network readiness assessment in advance of fielding the IP telephony solution for ETMC. In addition, they staged and tested the new Avaya network prior to installation. Although ETMC's IT department manages the network from a central point on the main campus, it relies on Avaya Global Services' operations center in Denver, Colo., for around-the-clock network monitoring.

The Avaya Enterprise Branch Connect Solution is a portfolio of products and services that help companies deliver voice and data applications to multiple branch office and remote worker locations over a converged network from a centralized location. The ETMC solution includes Avaya S8700 Media Gateways at the main hospital facility, linked to the lab, emergency care and pediatrics clinics, which have Avaya S8300 Media Servers that can operate independently in case of a disaster. Three hundred Avaya 4620 IP telephones are located throughout the main and remote facilities. An Avaya IP Office at a remote physicians' clinic is linked to the main voice network via a T1 line, with a wireless link into the hospital's data network via QSIG signaling protocol.

About ETMC
ETMC hospitals serve the East Texas cities and surrounding areas of Athens, Carthage, Clarksville, Crockett, Fairfield, Gilmer, Jacksonville, Mt. Vernon, Pittsburg, Quitman, Rusk, Trinity and Tyler.

ETMC is a not-for-profit organization committed to improving the quality of life in communities throughout East Texas. For more information about the services offered by ETMC, please visit on the Internet:

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

About Lantana Communications
Founded in 1990, Lantana Communications sells and services Avaya voice and data systems to a nationwide customer base. The company is headquartered in Arlington, Texas, with branch offices in Houston and East Texas. Lantana has been recognized by Avaya as a "Millionaire Diamond BusinessPartner," as "BusinessPartner of the Year" and has received a "Customer First Award" for outstanding customer service. For more information on Lantana Communications, visit

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