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SKC Communication Products, Inc. Achieves Gold Certification Status with Avaya

09-29-2004
  • Helps Kansas State University use Avaya solutions to improve network reliability

SKC Communication Products Inc. today announced it has been certified as a Gold BusinessPartner by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

SKC Communication Products Inc. today announced it has been certified as a Gold BusinessPartner by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

The Gold certification is an industry-recognized designation that indicates SKC has met a series of rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support as measured by an independent survey organization.

SKC Communication Products Inc. helps organizations across the Midwest use Avaya communications systems, design and implementation services to meet their business objectives. One of those organizations is Kansas State University, located in Manhattan, Kansas. SKC has helped Kansas State achieve the critical reliability the University needs for its campus-wide communications network, which has the capacity to serve 25,000 users, including educators, students, and security and support personnel.

To protect its existing investment in its highly reliable, Avaya asynchronous transfer mode (ATM)-based telephony network, yet achieve additional business continuity it needed, the University added Avaya S8700 Media Servers to its existing network, which Avaya Global Services designed and installed at SKC's direction. Now, the University's new Avaya telephony communications network provides the redundant processing capability the University needs to continue operations in the event of a disruption or natural disaster.

The new network consists of two main pair of Avaya Media S8700 servers, two backup pairs of Avaya S8700 Media Servers, two Avaya M770 Multifunction Switches and 16 port networks, which enable Kansas State to provide campus-wide service. Kansas State upgraded to Avaya's industry-leading Communication Manager 2.0 IP telephony software and is using a mix of Avaya digital phones, analog phones and Avaya wireless IP telephony phones to protect its investment in its current infrastructure while providing an evolutionary path to the future.

With the additional IP network integrated into its existing system, Kansas State can now access features such as wireless IP telephony and IP connected gateways. For example, its IT and telecom staff have increased mobility, since their calls are automatically forwarded, and they have access to their desktop applications.

"Earning Avaya's Gold Certification is a result of our commitment and dedication to achieving the highest standards set forth by Avaya for its BusinessPartners," said Jeff Holton, SKC's Avaya General Manager. "This in turn allows us to continue serving our customers with the highest levels of technical knowledge and customer service that they have come to know when doing business with SKC."

The Gold certification status helps ensure SKC customers that they are working with a reseller dedicated to quality and service. For Avaya, the Gold certification indicates a reseller's commitment to technical expertise and service of Avaya's converged voice and data networks and applications.

The Avaya BusinessPartner certification program has three levels of distinction - Silver, Gold and Platinum. For SKC to achieve the Gold rating, the company had to meet specific customer service and performance criteria that included:

  • Customer satisfaction ratings of 85 percent or higher.
  • Certified employees who have completed courses and passed a rigorous exam to earn the designation "Avaya Certified Specialist." Avaya has one of the industry's leading programs to certify technical professions in converged voice and data networks and applications, including IP telephony.

"Avaya's strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a BusinessPartner like SKC," said Todd Meister, vice president, North American Channel Sales. "Through its commitment to certification, SKC has proved its tremendous value both to Avaya and its customers — commitment to the continuous development of their support and technical expertise and to the consistent delivery of superior customer service."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

About SKC
SKC Communication Products Inc. offers telephony and conferencing solutions that keep you connected to your customers, vendors and employees. Our products and services include Avaya phone systems, Polycom voice and video conferencing equipment, custom room design and integration, audio and video conferencing services, and Plantronics headsets. SKC provides pre-sales design and consultation, installation, maintenance and technical support programs for clients ranging from small businesses to Fortune 500 companies.

For more information visit the SKC Web site: http://www.skccom.com.

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