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Small and Medium Businesses' Needs for Mobility on IP Networks Recognized with New System & Software from Avaya

06-14-2004
  • New Media Gateway and Software extend IP telephony and communication options for customers

The needs of increasingly mobile users at small and medium businesses are being addressed with a new INDeX IP Media Gateway and software from Avaya.

The needs of increasingly mobile users at small and medium businesses are being addressed with a new INDeX IP Media Gateway and software from Avaya Inc. (NYSE: AV), a leading global provider of communications networks and services for businesses.

The gateway and software were developed after Avaya conducted research and solicited feedback from many of its customers and business partners worldwide. As a result of customers' and resellers' needs to protect their existing investments, new mobility and messaging enhancements were incorporated into software for the Avaya INDeX IP converged communication system, which has over 1.5 million users throughout Europe and the Asia Pacific region. The features include:

  • Messaging - Multiple voicemail greetings now enable businesses to improve their response to perted calls with messages tailored to suit the callers' needs.
  • Mobility - A new "group call forward" feature enables businesses to forward group calls to mobile or home numbers. As a result, employees can continue to receive calls from their work group whilst on the move or working at home. This will allow employees to be more productive and provide better customer service because they can be contacted more easily.

The new Media Gateway is a system that links the INDeX IP and IP Office systems. The Media Gateway is designed for INDeX customers with changing business needs that are addressed by new applications on the IP Office platform, such as the Avaya Conferencing Center, Phone Manager Pro, and integration with Microsoft® Customer Relationship Management (CRM) software.

 

The new INDeX IP Media Gateway enables INDeX customers to benefit from current and future developments on IP Office. INDeX resellers are ideally placed to advise INDeX end-users on these new options. "We're excited about the new applications that the INDeX IP Media Gateway allows us to recommend to our customers, helping them to improve their business efficiency and customer service," said Jim Bennett, business development manager at IP Integration, an Avaya-Gold certified business partner. "In fact, we have already integrated the Media Gateway into our own internal demonstration suite. It's a very cost-effective way to integrate IP Office into an existing INDeX system, and we are seeing significant interest from customers."

 

"The new Gateway gives customers access to applications that customers can choose to implement at their own pace," said Nick Brasier, global director of product management for INDeX IP and IP Office systems at Avaya's Small and Medium Business Solutions group. "The software and new gateway enable customers to migrate to business-enhancing IP telephony applications, and they demonstrate Avaya's continued commitment and support for its customers."

 

Notes to Editors
Pricing and availability: Pricing of the INDeX IP Media Gateway starts from under £1,000. INDeX IP Release 11 software pricing starts from under £400 for new systems. Available now in Europe (UK, Netherlands), Middle East and Africa, Asia Pacific (Australia).

 

INDeX IP is a converged communications system for medium-sized businesses with 30 to 1000 users. IP Office is an "all-in-one" office communication system that brings together voice, data and communications applications for small and mid-size businesses with up to 360 users. In addition to the voice and IP applications integrated into IP office, this solution provides customer contact centre capability from 5 to 75 agents.

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

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