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Voice on the Net 2004:

10-13-2004

To compete and succeed in today's business environment, organizations are looking for ways to do more with less and to drive improved customer service and productivity across increasingly distributed enterprises. New IP telephony and multimedia contact center technologies offer a way to realize such business improvements, while delivering cost efficiencies and savings that can improve an organization's bottom line.

To compete and succeed in today's business environment, organizations are looking for ways to do more with less and to drive improved customer service and productivity across increasingly distributed enterprises. New IP telephony and multimedia contact center technologies offer a way to realize such business improvements, while delivering cost efficiencies and savings that can improve an organization's bottom line.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, will highlight strategies companies can use to incorporate these new technologies during Voice on the Net (VON) October 18-21, at the Hynes Convention Center. VON is one of the telecommunications industry's largest trade shows focused on the "Voice over the Internet" revolution.

At booth 1304, Avaya will demonstrate cost-effective approaches to IP telephony and contact center solutions for both service providers and businesses that can help them stay competitive — linking a company's headquarters, branch offices, home offices and mobile workers to improve collaboration and deliver consistent customer service. Avaya is the market leader for IP telephony solutions globally.1

"Avaya's objective is to help companies of all types and sizes take advantage of the business benefits that IP telephony and multimedia contact center solutions deliver," said Denzil Samuels, Avaya vice president and general manager, Service Provider pision. "We offer solutions that help companies leverage their existing resources and do far more with less capital outlay."

IP telephony is a software-based technology that transmits voice as data over a computer network. Avaya executives will provide insight on this emerging technology as they speak and participate on several panels, discussing topics that range from virtual IP business models to mobility tools that support workers on the go:

  • Denzil Samuels will deliver his perspective on "The IP Communications Industry" at 5:30 p.m. Wednesday, October 20.
  • Jonathan Cohen, director, Solutions and Technology Integration, will participate on a mobility panel from 1:30 to 2:45 p.m. Monday, October 18.
  • Darrell Wing, Avaya director and product manager, Service Provider pision, will present "Ways Avaya Can Drive Powerful Returns through Service Provider Delivered Solutions" at 12:30 p.m. Tuesday, October 19, on the exhibit floor.
  • Don Price, Avaya chief technical officer, Service Provider pision, will present "After the Smoke Clears…Living with an IP PBX" beginning at 3:15 p.m. Tuesday, October 19.
  • Wendy Bohling, Enterprise Solutions product management director, will participate in the competitive VON Enterprise Forum General Session IP PBX Showdown scheduled for 2:45 p.m. Wednesday, October 20.

On the exhibit floor, Avaya will demonstrate Session Initiation Protocol (SIP)-based enterprise instant messaging capabilities that improve employee collaboration, Avaya gateways that are a key component of converged mobility solutions, and Avaya IP soft phones that are powered by the company's flagship Avaya Communication Manager IP telephony software, delivering telephony capabilities on a PC or laptop computer. Avaya's exhibit also will feature Avaya Interaction Center, a comprehensive, multimedia contact management solution that delivers seamless integration between customer voice, email and web communications and enterprise business processes. These capabilities deliver a more seamless branded experience by leveraging customer information and transaction history to route contacts to the best enterprise resource. Avaya Communication Manager and Avaya Interaction Center are part of the company's award-winning suite of IP-based MultiVantage™ Communications Applications, which encompass telephony, contact centers, messaging and unified communication.

A new Avaya portfolio of audio conferencing solutions for maximizing collaboration will be demonstrated by Spectel (Booth #419). Avaya recently announced the acquisition of Spectel, a leading provider of audio conferencing solutions delivered through service providers. Together, Avaya and Spectel provide enterprises with key technologies for next-generation converged communications.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

1 Synergy Research Group, 2Q04.

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