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Avaya Announces Global Availability of First Enterprise Fixed Mobile Convergence Applications Jointly Developed with Nokia

09-07-2005

Avaya (NYSE:AV), a global leader in business communications applications, systems and services, today announced the global availability of the first phase of its enterprise fixed mobile convergence (FMC) applications, jointly developed with Nokia, for Series 60 platform devices. These downloadable applications transform Nokia Series 60 mobile devices into virtual desktop phones by enabling mobile workers to access the features and functions of their Avaya Communication Manager office desk phone through an easy-to-use onscreen interface. This is the first tangible result of a strategic collaboration between Avaya and Nokia to deliver enterprise FMC solutions, announced earlier this year, and delivers on their promise to enable mobile workers to productively manage their voice communications with clients and colleagues while reducing enterprise telephony costs. The Series 60 Platform is the world's most widely adopted smartphone platform, with millions of devices already in use.

 

Avaya Mobile for Series 60 extends the reach of enterprise IP telephony by integrating the ubiquity of mobile communications with the reliability and features of enterprise telephony services. The application enhances accessibility of mobile workers with a feature that enables workers to be reached at a single business phone number that rings the desk phone and mobile phone simultaneously, enabling people to be easily reached and productive regardless of their work location.

 

The applications integrate mobile phones into an enterprise's business operations, providing centralized intelligence and control of policies between enterprise fixed and mobile voice communications. For example, through the one business number feature, calls made or received on both the desktop phone and the mobile phone can now be recorded or accounted for, which supports compliance with federal regulations, an issue of particular interest to financial services companies and institutions.

 

With the application, workers can receive calls either on their desktop or on their mobile phone, switching between them transparently as needed. Calls made from a mobile phone appear as if they came from the desktop phone. The intuitive user interface of the mobile phone provides easy access to business telephony features such as abbreviated extension dialing, multi-party conferencing, call transfer, voicemail forwarding, group call features, and call forward to coverage for executive support. Mobile workers also have the flexibility to turn off the business profile as needed while remaining accessible for personal calls, enabling them to separate their business and personal communications on their mobile phones.

 

"In cooperation with Nokia, we are bringing this solution to market within six months of commencing the joint project, and after conducting extensive testing with customers," said Geoffrey Baird, Avaya vice president and general manager, Communications Appliance pision. "By bringing together enterprise and mobile networks, Avaya and Nokia are helping companies see the tangible benefits of fixed to mobile convergence."

 

Trials of the global solution have been conducted in organizations located in North America, Europe and Asia Pacific, with more than 100 users active. The results of a preliminary survey conducted by Avaya showed:

  • 89 percent were satisfied with the Avaya Mobile client.
  • When asked which capabilities they liked most, 75 percent believed the ability to have flexibility and mobility in daily activities key, followed by the "one business number" feature coming in at 72 percent.
  • 74 percent indicated that the application met or exceeded their expectations.
  • 72 percent of respondents liked the fact that they could choose to enable/disable the business extension-to-cellular feature to better manage their life style balance.
  • Even though trials only recently commenced, as a result of enhancing their mobile phone with Avaya Mobile applications, 56 percent said that they had experienced an increase in productivity and in the usage of their mobile phone for business operations.

 

Jaakko Olkkonen, Nokia's General Manager of Enterprise Voice Solutions, said, "These results validate the efforts that our teams have placed on building an intuitive user experience regardless of location and scope of business. Our objective is to provide enterprises all over the world, despite their perse requirements, with a solution that addresses their mobility needs and well as increases productivity."

 

Pacific Internet, the largest telco-independent Internet Communications service provider in Singapore, was one of the first companies to use Avaya Mobile for Series 60. According to Tan Jin Siong, senior vice president of Engineering and Network Operations for Pacific Internet, "We believe the Avaya mobile solution will enable our workforce to increase productivity, enhance sales and reduce communication cost when they are away from their primary workstation."

 

Strategic Products and Services (SPS), one of Avaya's largest BusinessPartners in the United States, is trialing Avaya Mobile for Series 60. "I have utilized this application extensively. Having one business number access, an easy-to-use interface to enterprise voice features, and the ability to control when I want to take business calls on my mobile phone make me more productive," said Michael Taylor, Vice President, Emerging Technologies. "SPS is excited about the potential Avaya Mobile has with our customer and prospect base."

 

Avaya Mobile for Series 60 is available globally through Avaya's direct sales force and authorized Avaya BusinessPartners. Newtel Essence, an Avaya BusinessPartner, operating across Belgium, the Netherlands and Luxembourg, also served as a trial site for the solution. "Our distributed sales force has experienced improved availability to customers since adopting Avaya Mobile for Series 60 with its single reach number capability," said Serge Poppes, CEO of Newtel Essence. "Our customers are impressed by the easy access to telephone features and how the solution can enhance productivity, simplify management of mobile communications and cut down on missed calls."

 

Avaya Mobile for Series 60 is currently supported on the following Nokia Mobile Devices: Nokia 3230, 6600, 7610, 6620, 6260, 6630, 6680, 6681, 6682.

 

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 ®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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