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Avaya Announces Plan to Migrate INDeX Business Communication System Customers To Avaya IP Office And Avaya Communication Manager


Avaya announced that it will migrate its INDeX® family of communication systems and cease manufacturing at the end of May 2006.

Avaya Inc. (NYSE:AV), a leading global provider of business communication applications, systems and services today announced that it will migrate its INDeX® family of communication systems and cease manufacturing at the end of May 2006. This decision will allow Avaya and its business partners to focus on developing and delivering the next generation of leading IP telephony communication systems designed to meet the needs of small, medium and large enterprises.


To provide maximum support to INDeX customers and help protect their investments, users are offered the choice to migrate to IP telephony with either an Avaya IP Office or Avaya Communication Manager system, dependent on their needs. To benefit from the range of new applications and features available with Avaya's latest IP telephony communication systems, INDeX customers can choose to upgrade and receive INDeX trade-in discounts. These include up to 70 per cent for Avaya software, such as multimedia messaging and voicemail applications, and up to 40 per cent on hardware, such as Avaya IP Office extensions and trunks.


One such company to undertake the change is L'Oréal (UK) Ltd. whose Professional Products pision handles the ordering, service and distribution of its professional products to hairdressing salons throughout the UK and Ireland. Following a decision to move from being a single to multi-site operation, L'Oréal UK chose to migrate from Avaya INDeX to IP Office. This enables the company to experience the benefits of IP telephony-based communication, improve customer service and enjoy a greater level of business continuity. The migration commenced towards the end of 2004 and involved L'Oréal equipping its warehouse and customer care staff in Bury with IP Office 412 and DECT-enabled handsets to improve their productivity.


Existing INDeX customers have over seven months to plan effective migration to IP-based communication, as well as to make final purchases of INDeX systems, software or upgrades. In addition, to protect investment and provide longer-term support, customers choosing to stay with INDeX will continue to receive technical support, replacement parts and repairs from Avaya and its business partners for an additional three years.


Nick Brasier, director of Product Management for Avaya's Small and Medium-Sized Business Solutions Group, said: "For ten successful years, INDeX has provided customers with a highly effective business communication system. The time is now right for our valued INDeX customers to consider their next steps, and we have invested heavily in the next generation of IP services to deliver very strong options for them, with Avaya IP Office for smaller organisations and Avaya Communication Manager for larger ones. We are fully committed to these platforms which will help customers develop and support their businesses with new applications such as presence and mobility."


Phil Barratt, Group Telecommunications Manager at L'Oréal UK, said: "The move to IP Office ensures that our investment is protected over the longer term and enabled us to remain fully-functional during the move without sacrificing customer service. Now, being a multi-site logistics operation, if we were to experience a loss of communication at either site, our business processes could be managed from the other without greatly affecting service to our customers via the new business continuity capability. In addition, the new system offers enhanced features such as tailored voice messages for customer queuing systems, call monitoring and recording, and much greater visibility of workload and performance. This has improved customer service and provides greater productivity and accountability for our customer care staff."


Since 1995 when manufacturing of INDeX first started, over 20,000 INDeX IP telephony systems have been sold across Europe, 70 per cent of these within the UK. During this time, INDeX has remained one of Avaya's leading communication systems for small and medium-sized businesses.


Derek Courtney, Solutions Architect for Sterry Communications, Avaya's business partner which oversaw L'Oreal's migration to IP Office, said: "INDeX has been one of the leading communication systems for businesses for over ten years. Now coming to the end of ifs life, we see great opportunity for our customers to migrate to either IP Office or Communication Manager. With the migration offers available this makes it very attractive for customers to do so."


To find out more about the INDeX 'Clear Path' migration offers*, authorised Business Partners can access Also Business Partners and customers can call 0800 698 3619.


About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

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