View All News

Avaya Donates More Than $3 Million to Aid American Red Cross Disaster Relief


Avaya announced it is donating more than $3 million in financial aid, products and services to support the American Red Cross in Hurricane Katrina disaster relief efforts.

Avaya Inc. (NYSE: AV) a leading global provider of business communications applications, systems and services, today announced it is donating more than $3 million in financial aid, products and services to support the American Red Cross in Hurricane Katrina disaster relief efforts.


With work on several projects already underway, the donation will help provide communications in shelters across the affected regions and enable victims of Hurricane Katrina obtain American Red Cross financial assistance.


To help the Red Cross speed financial assistance to Hurricane victims, Avaya is donating call center technology that will expand the Red Cross financial assistance program by 500 agents. Installation of the technology by Avaya technicians began yesterday at the Bakersfield, CA facility of ACS, a call services provider supporting the Red Cross. It is also supported by Accuvoice, a provider of speech recognition capabilities. ACS will staff and manage the center for this program, which is expected to be live by end of week.


As part of a multi-vendor IT task force, Avaya said equipment from several vendors participating in the American Red Cross Information Technology Task Force is on its way to staging facilities in Baton Rouge, LA and Montgomery, AL. From these facilities, 30 teams of technicians and engineers from the multi-vendor task force and the Red Cross will deploy communications to hundreds of shelters across the affected region. Avaya Global Services is providing overall project management and coordinating deployment for this operation.


As part of its efforts to quickly help deliver the technology needed to serve victims and staffers in relief facilities, Avaya donated a communications hub based on Avaya Communication Manager and Avaya Media Server in the Houston Astrodome. The hub provides phone service, including phone banks for victims and conferencing services for relief workers in the Astrodome, Reliant Center and Arena, and extends the voice services to the Dallas Convention Center and other relief sites in Texas over Avaya Media Gateways.


"Since the day after the hurricane hit, Avaya employees have made their efforts personal," said Don Peterson, Chairman and CEO, Avaya. "We are focused on helping the American Red Cross as they bring recovery operations to the region. Many members of our industry are assisting the Red Cross and we're proud to be part of this effort."


Avaya also previously announced the expansion of its employee matching gifts program to provide additional financial assistance to the Red Cross by supporting employee donations to Hurricane Katrina Relief efforts.


About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 ®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

Categories: Press Releases
View All News