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Avaya Joins Forces with GVT to Bring the Benefits of IP Telephony to Customers throughout Brazil


Avaya announced that it has joined forces with GVT, a leading telecommunications carrier in Brazil to offer voice, data and IP Telephony solutions to customers throughout the country.

Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced that it has joined forces with GVT, a leading telecommunications carrier in Brazil to offer voice, data and IP telephony solutions to customers throughout the country. The agreement will bring Avaya's industry-leading contact center and IP telephony solutions for large enterprises together with GVT's experience in supplying voice over IP, long distance and international direct calls, data and internet services.


Both companies will focus on providing communications applications and a complete portfolio of services to mid-sized and large companies throughout Brazil. As a result of this agreement, customers will benefit from increased access to Avaya solutions, discounts on Avaya phones, and reduced calling costs. For example, savings made on monthly GVT calling plans could offset the cost of Avaya products.


Avaya and GVT will use their distribution channels to offer solutions and services and develop new products. These channels include 50 GVT authorized agents in multiple sales points throughout the country in addition to Avaya's 80 direct and indirect resellers in Brazil.


"This agreement with GVT involves every step of customer care - from prospecting to post-sale support. As a result, customers will not hear 'this issue can only be solved by the equipment manufacturer' or 'only the network carrier can solve the problem,'" explains GVT's vice-president for the Corporate Market, Paulo Humberto Gouvêa. "Both parties are committed to providing prompt solutions with a common goal: total customer satisfaction," added Gouvêa.


"Today, there are an increasing number of service providers offering services based on Voice over IP (VoIP) and IP telephony. We feel that Avaya's global leadership in IP telephony, combined with GVT's service provider experience will demonstrate a clear advantage to customers when selecting an IP solution. Not only does Avaya let customer migrate to IP telephony at their path and pace, but our solutions enable competitive advantage by making people more productive, processes more intelligent and most importantly, customers more satisfied," explained Marcos Figueiredo, director of channels for Avaya in Brazil.


About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:


About GVT

GVT is the Brazilian foreign capital telecommunications carrier that grows 40% per year as a full provider of integrated local and long distance voice services through code 25, data and internet based on STFC licenses for local services, DDD and DDI (long distance and international direct calls), as well as SCM. It acts widely on national territory - in the South, Center-West and North regions of the country, for small and medium companies, residential market and large companies. In the Southeast region, it is present in the capital cities of Sao Paulo, Rio de Janeiro and Belo Horizonte, with fixed telephony care for the corporate market, and code 25 for the entire population as well as IP Telephony services for all sectors. With IP Telephony, the company covers 100% of the national territory and is the leader in number of active lines in the business and domestic areas. GVT's progressive growth is based on innovation of products and services, quality of customer care and intelligent expansion.



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