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Avaya Positioned in 2005 Leaders Quadrant for Enterprise VoicePortals and Interactive Voice Response Solutions


Avaya announced it has been listed in the leaders quadrant in aMagic Quadrant for enterprise voice portals and interactive voiceresponses (IVR) solutions in a 2005 report published by researchand advisory firm Gartner, Inc.Avaya (NYSE:AV), a leading global provider of business communications applications, services and systems, today announced it has been listed in the leaders quadrant in a Magic Quadrant for enterprise voice portals and interactive voice responses (IVR) solutions in a 2005 report published by research and advisory firm Gartner, Inc.* To be listed in the leader's quadrant in the Magic Quadrant, Gartner requires that vendors have an established market presence in terms of market share and mindshare for voice response solutions, as well as a clear vision of market direction and actively building competencies to sustain their leadership position in the market.

According to the report, "The market for interactive voice response systems has changed significantly, and leading vendors now have to offer improved support for Internet standards,as well as better development tools and applications."

Today Avaya also announced its new Avaya Voice Portal software solutions, which will be highlighted by Avaya chairman Donald K. Peterson in his keynote address at SpeechTEK 2005 in New York City. The Avaya Voice Portal adopts a Service-oriented Architecture (SOA) to drive easier, more flexible deployment of speech self-service applications across an enterprise. It also includes new capabilities that help companies derive increased business continuity and greater ROI from their speech solutions, and includes the new Eclipse-based Avaya Dialog Designer for development of next generation speech applications.

Avaya is one of the key participants at SpeechTEK, an annual trade show for enterprises to learn how they can use speech technology in their organizations.

"Enterprises are linking communications and business applications to give workers and customers the ability to be linked to the right person, at the right time, over any network, said Michael Thurk, group vice president, Global Communications Solutions, Avaya. "Speech applications help enterprises achieve this linkage in an easier, faster and more cost-effective way through greater speed and responsiveness to customers and employees. "Providing value-added speech applications to businesses of all sizes, combined with worldwide services support, enables Avaya to help companies take advantage of speech applications on a global scale."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 ®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

*Gartner Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2005, by Bern Elliot and Drew Kraus.

The Magic Quadrant is copyrighted 2005 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including warranties of merchantability or fitness for a particular purpose.

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