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Avaya Wins Second Consecutive "Best in Test" Award in Premier IPPBX Competition


Avaya announced that its Internet protocol (IP) telephony solutions have topped the industry's premier IP PBX competition for the second time in a row.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, today announced that its Internet protocol (IP) telephony solutions have topped the industry's premier IP PBX competition for the second time in a row. After securing first place in Miercom's annual large IP telephony review, Avaya has now achieved top honors in a second Miercom review of mid-market solutions.

As in the January ranking, Avaya earned one of the highest scores ever achieved in a comparative IP PBX testing by Miercom, a leading network consultancy and product test center. Miercom recognized Avaya for its superior IP telephony architecture, endpoints and features, when compared to other competitors in the marketplace. As a result, Avaya again achieved overall "Best in Test" honors from Business Communications Review magazine, which features details of Miercom's competitive review in its February 2005 issue.

Avaya's converged platform was described by Miercom as "a cut above the herd" and earned a clear win among competing solutions supporting 100 to 1,000 stations. Miercom measured the performance of Avaya systems against those of Alcatel, Cisco, Mitel and Siemens. The tests were conducted on an Avaya S8700 Media Server and G650 Media Gateway running Avaya Communication Manager, the company's industry-leading IP telephony software.

"Avaya again emerged as the clear winner with one of the highest scores we've ever recorded in our six years of testing industry IP telephony solutions," said Ed Mier, founder of Miercom. "They took top honors in architecture and endpoints and racked up a 100 percent call completion rate in grueling performance tests that flood each system with 25,000 calls an hour. Avaya is on a roll. This second win extends Avaya's winning streak to now cover large and mid-size categories. We congratulate them."

IP telephony is a software-based technology that uses Voice over Internet Protocol (VoIP) to transmit voice as data over a computer network in a manner similar to email. Enterprises around the world are rapidly adopting this technology as an easy and cost-effective way to integrate advanced communications applications into a range of business processes. Avaya is the global leader in IP telephony solutions for the enterprise market .

In the architecture category, Avaya beat the competition in Miercom tests that examined scalability, survivability, and other VoIP capabilities — ranging from bandwidth control to support for teleworkers and road warriors. As in the January test of large-scale systems, Avaya had the fastest call-control failover time, which indicates the speed of recovery in the event of a system disruption. Avaya's solution was also cited by Miercom for IP quality of service (QoS) settings that improve call quality by dynamically monitoring latency and packet loss, as well as for "rich new SIP support" — both for third-party SIP endpoints and for SIP trunking between systems via the Avaya Converged Communication Server.

Avaya took top honors in the endpoints category. The company offers nearly a dozen IP phones across a variety of price points, including hard phones, PC-based softphones and wireless devices. Miercom noted that the Avaya IP Softphone features "well thought-out configuration options" for teleworkers and road warriors, which includes video conferencing as well. As a result, users can both hear and see callers when they use their PC or laptop computer to make calls. Miercom also cited Avaya mobility features, including a new dual-mode wireless solution that delivers seamless communications as users travel between a private company local area network and the public cellular network.

Avaya tied for the lead in the features category with "splashy" advanced capabilities that include not only seamless communications, but also Avaya Extension-to-Cellular, a capability that maps an office extension to any cellular or home phone and provides an easy way to stay in touch with customers and colleagues when away from the office. Miercom also cited Avaya's "impressive new conferencing package" called Meeting Exchange , a Web and audio conferencing application featuring SIP-based options.

In the security category, Avaya earned points for high levels of VoIP encryption on all Avaya-made phones and softphone applications, and for adding encryption of both authentication and user data to the latest release of Avaya Communication Manager IP telephony software.

In the performance category, Avaya was one of only two vendors to record a perfect call-completion rate under a load test of 25,000 calls per hour over a nine-hour window. Miercom said the test not only puts a company's call control capabilities through its paces, but also "all other facets of the IP-telephony environment-including the VoIP-T1 gateways and the LAN/WAN infrastructure."

"Avaya's top ranking for mid-size solutions — in what is widely recognized as the most comprehensive and challenging IP telephony competitions in the industry — reinforces the superior competitive advantage our solutions deliver to businesses of any size," said Micky Tsui, Avaya vice president and general manager, Communications Systems pision. "By placing Avaya IP communications solutions at the heart of a business, companies can make their people more productive, their processes more intelligent and their customers more satisfied."

For more information on the Miercom report on IP telephony solutions for the mid-sized market, visit: or

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

About Miercom
Miercom, founded in 1988, is the leading independent consultancy and test center specializing in networking and communications-related product testing and analysis. Based in East Windsor, N.J., Miercom conducts comparative product testing, privately as well as for publication, in leading-edge technologies including switch and router performance, IP telephony, network security and Storage Area Networks.

 Synergy Research Group, Third Quarter 2004 Report on Worldwide Enterprise IP Telephony Market.

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