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Avaya to Work With Intel to Improve Communications for Mobile Workers


Avaya announced it is working with Intel to improve communications for the growing mobile workforce by enhancing the quality of voice over wireless networks.

Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced it is working with Intel to improve communications for the growing mobile workforce by enhancing the quality of voice over wireless networks. Specifically, Avaya will optimize its Avaya SIP-based, IP Telephony Softphone for laptop PCs based on the next-generation Intel ® Centrino mobile technology. The companies will also collaborate to improve the integration, control and functionality of Bluetooth devices used in conjunction with the softphone.


IP Telephony softphones are software-based telephony clients used on computing devices such as PCs, laptops, PDAs. Bluetooth devices are short-range wireless-enabled devices that can get quickly synchronized with information in a desktop or notebook computer, connect to other mobile devices and in general, have all mobile and fixed computer devices be totally coordinated.


The collaboration, announced at Intel's Developer Forum in support of Intel's Digital Office initiative, will help enhance softphone performance and reliability when several computer programs are running at once. While it's been widely understood that the special requirements of voice must be accommodated when sharing a data network, Avaya and Intel are working to extend that concept to laptop PCs.


The Avaya Softphone will be optimized for the next generation of Intel Centrino mobile technology (code-named "Napa"), incorporating packet prioritization, bandwidth reservation and call admission control. This will help enable the Avaya Softphone provide consistent quality of service across both wired and wireless networks using industry standards such as 802.11e. As a result, mobile workers will be able to easily link a laptop computer into remote wired and wireless networks, simultaneously run various business applications while using an Avaya Softphone, and experience similar call quality to a desktop phone.


"Intelligent communications depend on the ability to support high-quality seamless communications that are both integrated with and working alongside of business applications and are extended over any network," said Geoffrey Baird, vice president, Communications Appliances, Avaya. "With mobility as a key element of Avaya's Intelligent Communications strategy, our work with Intel will help ensure workers are well-equipped for competitive advantage in the real-time enterprise."


Intelligent Communications seamlessly connects communications applications and business applications, giving workers, customers and processes the ability to be linked to the right person, at the right time, by the right medium - voice, text and video - over any network. This right-time, right-choice communications gives businesses and workers increased agility through greater speed, responsiveness to customers and control over communications.


"As the convergence of voice and data extends into wireless laptops, it's critical to enable high-quality and reliability for voice traffic when multiple programs are running simultaneously," said Mooly Eden, vice president and general manager, Intel Mobile Platforms Group. "Optimizing the Avaya SIP Softphone for the next generation of Intel Centrino mobile technology will help enable this vision of seamless collaboration in the Digital Office."


Using the Avaya Softphone in conjunction with Avaya Communication Manager, mobile workers have the same abilities to send and receive calls and access features and directories from computing devices both in and out of the office as they do when using their desktop phone. The Avaya SIP-based Softphone includes presence and Instant Messaging capabilities so a mobile worker can see whether a co-worker is available and use communication alternatives for immediate contact and response.


According to Yankee Group, 50 million U.S. workers - or 40 percent of the workforce - are currently considered mobile for part or all of a typical workday. That number is expected to reach more than 72 percent of the US workforce by 2008, according to combined industry estimates.


About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 ®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:


Note: Intel and Intel Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

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