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MAC Source Communications, Inc. Achieves Gold Certification Statuswith Avaya

07-26-2005

MAC Source Communications, Inc. announced today that it has beencertified as a Gold BusinessPartner by Avaya.MAC Source Communications, Inc. announced today that it has been certified as a Gold BusinessPartner by Avaya (NYSE:AV), a leading global provider of business communications applications, services and systems.

The Gold certification is an industry-recognized designation that indicates MAC Source has met a series of rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support as measured by an independent survey organization.

MAC Source sells Avaya communications systems, design and implementation services to businesses across the country. One of the customers MAC Source has helped realize business benefits with an Avaya IP telephony solution is Carrier Corporation. Carrier is the world leader in manufacturing heating, ventilating, air conditioning, and HVAC systems and products. The company is using Avaya Media Servers powered by Avaya Communication Manager software in many of its call centers nationwide. As a result, Carrier uses IP telephony to link its agents, including those working remotely, and provide them with the same applications across its distributed network to maximize agent productivity and minimize customer hold times, delivering a much higher level of customer satisfaction.

"The Avaya contact center has performed very well, and MAC Source is superior with their follow through on service and new installations. Other vendors and resellers we've used try to reach this level of customer service and attention, but simply can't get it done. MAC Source is unsurpassed in the industry," said Marty Forman, telecommunications analyst, Carrier Sales and Distribution.

"The Gold Certification from Avaya validates what we have told our customers: that we provide excellent customer service. That is why MAC Source ranks among the most qualified and knowledgeable communications providers in the industry. This certification is the result of our unending commitment to be the best at what we do in the markets that we serve," said Tim McDermott, president of MAC Source.

The Gold certification status helps ensure MAC Source customers that they are working with a reseller dedicated to quality and service. For Avaya, the Gold certification indicates a reseller's commitment to technical expertise and service of Avaya's converged voice and data networks and applications.

The Avaya BusinessPartner certification program has three levels of distinction - Silver, Gold and Platinum. For MAC Source to achieve the Gold rating, the company had to meet specific customer service and performance criteria that included:

  • Customer satisfaction ratings of 85 percent or higher from a broad base of customers.
  • Certified employees who have demonstrated expertise in sales, design and implementation. Avaya has one of the industry's leading programs to certify sales and technical professionals in IP telephony, unified communication, contact centers, and services. Avaya Professional Certification is a progressive program with Associate, Specialist, and Expert level credentials. Each level of Avaya Certification requires passing two or more exams in the required application area of expertise.

MAC Source has consistently received top honors from Avaya, including the Avaya ALTI Award given to their Business Partner of the Year and a Business Partner first, 100% customer satisfaction rating.

"Avaya's strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a partner like MAC Source," said Ken Archer, vice president and general manager, North American Channels, Avaya. "Through its commitment to certification, which requires continuous development of support capabilities and consistent delivery of superior customer service, MAC Source has proved its tremendous value both to Avaya and its customers."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 ®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

About MAC Source Communications, Inc.
MAC Source is a subsidiary of The Meridian Group of Companies, a privately held equipment leasing and services company specializing in IT. MAC Source has four offices across New York State and a fifth office in Deerfield, Ill., employing more than 50 people to care for more than 4000 customers.

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