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Merrill Lynch Expands Relationship with Avaya

02-09-2005

Avaya said Merrill Lynch, one of the world's leading financial management companies, selected Avaya solutions for new corporate campus offices spanning three continents.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, today said Merrill Lynch, one of the world's leading financial management companies, selected Avaya solutions for new corporate campus offices spanning three continents.

Avaya will implement new Avaya Communication Manager IP telephony S8700 solutions for over 10,000 employees at Merrill Lynch facilities in Sydney, Australia; Sao Paulo, Brazil; and several locations in the United States including their world headquarters in New York City.

All the facilities will have Avaya IP Softphone, a mobility feature. With this capability, employees will have access to the robust and secure features that IP telephony delivers, regardless of the employee's physical location. For example, mobile employees will be able to make and receive calls remotely from a laptop or PC using an Avaya IP Softphone.

"We are delighted to expand the relationship with Merrill Lynch across multiple continents with IP Telephony solutions. Merrill Lynch will deliver superior service to an expanding global customer base and support an increasingly distributed workforce using communications solutions delivered by Avaya IP Telephony," said Lou D'Ambrosio, group vice president, Global Sales, Channels and Marketing, Avaya.

"Avaya's IP telephony platform is a vital part of our world class technology solutions," said Greg Levine, first vice president, Infrastructure & Data Services, Merrill Lynch. "It provides a clear productivity enhancement for our workforce."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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