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New Avaya Solutions Keep Small Branch Offices Connected WithIncreased Business Continuity, Headquarters-Quality Communications

05-03-2005

Avaya announced new solutions that deliver advanced headquarters-quality communications capabilities to the smallest of branch office locations.Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced new solutions that deliver advanced headquarters-quality communications capabilities to the smallest of branch office locations. These new solutions-part of the Avaya Branch Connect Solutions suite-enable large enterprises to seamlessly extend Internet protocol (IP)-based business communications applications to branch locations as small as 2-12 people with increased levels of business continuity and lower total cost of ownership. This helps increasingly distributed businesses address the unique needs of their small branch offices, providing them with flexible choices based on communications, survivability and budget requirements.

The new Avaya Branch Connect Solutions are backed by two new products, the Avaya G250 Media Gateway and the Avaya G150 Media Gateway. Both enable seamless connectivity with Avaya Communication Manager - the company's industry-leading IP telephony software platform - while offering different levels of survivability, feature functionality and pricing to meet specific needs.

The Avaya G250 Media Gateway is for small branch offices that want to support rich enterprise telephony capabilities and contact center applications in a highly-available environment, with the option to add greater survivability. Embedded capabilities of the G250 include Power over Ethernet (PoE) to enable phones to have "plug and play" capabilities, dual wide area network (WAN) connections and dial-up back-up, as well as a survivability mode to provide basic communications in the event that connection to a centralized server is lost. For critical operations, the G250 offers an additional layer of defense with local survivable processing incorporating an Avaya S8300 Media Server to deliver communications to a branch if headquarters communications fails. The G150 supports standard IP telephony capabilities and survivability, and is ideal when standard functionality is all that is required. This is ideal for small branches that need headquarters-quality communications to link their people and processes into the wider enterprise network.

For example, a small IP-based customer care center far from a retail company's headquarters can use an Avaya G250 Media Gateway to remain highly-survivable, including full call preservation capabilities and sophisticated feature functionality, even when headquarters communications fails. Or a four person branch office of a mortgage lending company can choose an Avaya G150 Media Gateway to remain seamlessly connected to the broader enterprise environment, while serving their basic communications and continuity needs.

"As the distributed enterprise evolves, IP telephony is powering that evolution by enabling enterprises to intelligently extend advanced communications applications safely and cost-effectively to any branch location," said Micky Tsui, general manager and vice president, Communications Systems pision. "With these solutions, Avaya delivers intelligent enterprise communications to the smallest of branch offices, and gives them a choice in the levels of survivability and functionality they require to remain productive at all times."

These gateways support the Avaya MultiVantage Communication Applications suite - the company's IP-based applications for telephony, contact centers, messaging and unified communications - and optimize these applications for small branch offices. This suite includes Avaya Communication Manager 3.0, the new version of the company's industry-leading IP telephony software, which was announced yesterday. The gateways work with Communication Manager and the software's integrated management solutions, enabling lower total cost of ownership through centralized administration, more efficient use of systems and decreased labor costs. The G250 can also benefit from Communication Manager's powerful Enterprise Survivable Server feature, which enables another advanced level of enterprise-wide survivability.

One customer who will be using the new version of Communication Manager for its distributed architecture is Winterthur U.S. Holdings Inc., a leading provider of property and casualty insurance. Winterthur U.S. Holdings currently uses Avaya Communication Manager to deliver advanced communications applications to the desktops of its 2,200 people in 22 nationwide offices. The software runs on Avaya Media Servers and Gateways, which are part of a "pure" end-to-end IP telephony network supplied to Winterthur by AT&T.

"Branch offices are a critical extension of global enterprises, which are increasingly turning to IP-based business communications applications to support a globally distributed architecture," said Nick Lippis, President, Lippis Consulting. "Avaya's new branch solutions recognize that in order to take full advantage of communications applications, organizations must deliver cost-effective, continuous and secure communications to even the smallest of branches, where daily business decisions and customer contact create greater competitive advantage."

For more information on new Avaya products announced this week, as well as a detailed product backgrounder, please visit: www.avaya.com/media. These and other products will be on display at the Avaya booth at the Networld + Interop 2005 Event in Las Vegas from May 2-5 at Booth #639.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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