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PricewaterhouseCoopers Deploys Avaya Converged CommunicationsSolutions in its New Beijing Office

08-12-2005

Avaya Inc. announced that PricewaterhouseCoopers has deployed Avayavoice and data converged communications systems in its new officebuilding in Beijing.

Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced that PricewaterhouseCoopers (PwC), the world's leading professional services organisation, has deployed Avaya voice and data converged communications systems in its new office building in Beijing, which will provide quality in communications, management efficiency, as well as facilitate high quality services to clients of PwC.

 

PwC recently moved offices in Beijing to the Beijing Fortune Plaza, occupying seven floors in a 20 thousand square meters area, making it the largest of all PwC offices in Asia Pacific. Avaya deployed a converged communications system that delivers advanced features such as mobility, multi-media e-mail, conferencing, etc, which will enhance the overall operational efficiency and productivity.

 

With Avaya solutions, employees at PwC can conveniently make any available IP telephone in the office his or her extension, and the phone will immediately show all the personalized information of this staff, so that he or she is able to work in a mobile way within the whole office. When working out of the office, staff can still get access to all the applications through IP Softphone, so that they can communicate with colleagues and customer as if they were sitting in the office.

 

The multi-media e-mail system can convert voice mails into e-mail messages, which can then be downloaded from the e-mail server for processing. These features are very meaningful for PwC staffs, who are quite often away from their desks for business travels and meetings.

 

PwC also deployed an IVR system of Avaya, which allows a staff to easily apply certain phone costs he or she incurs into a project, making project management more efficient.

 

Mr. Ken Crombie, IT Director for PricewaterhouseCoopers China/Hong Kong, and IT Leader for PricewaterhouseCoopers Asia, said: "PricewaterhouseCoopers' China business is growing rapidly, and we are also faced with fast evolving customer requirement. We hope the new office in Beijing will serve as a highly efficient supporting platform, and the communications system is an integral part of it. Avaya has rich experiences in telephony, and can provide us with leading technologies and vision, as well as applications tuned to our industry. The new communications system will enable us to provide top level services to our clients."

 

The Avaya system comprises of S8700 media server which runs Avaya Communications Manager, G650 media gateway, more than 1000 IP phones, as well as IP softphones. Designed on open standard and with outstanding scalability, it can well support the future expansion of PwC in China. PwC has set up six offices in China apart from the HK and Macau ones, and plans to add another three in the next five years. PwC already made the plan to deploy converged communications systems in its Hong Kong and Shanghai offices, with around 3000 and 1200 users respectively.

 

"We are excited to partner with PricewaterhouseCoopers, a renown professional services organization both in the world and China, on this project. This is another proof of our leadership in the enterprise communications field, "said Liu Junling, General Manager of Avaya China. " Avaya helps enterprises to gain efficiency and competing edge from their communications systems. We believe IP Telephony technologies will continue to drive the convergence of communications applications with business applications, and create big values for enterprises and their customers as well."

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500 ®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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