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SDC Solutions Successfully Completes Avaya Interoperability Testing

08-30-2005

SDC Solutions announced it has successfully completed interoperability testing of its IntelliSPEECH® Speech-Based Auto Attendant and IPSERVICES Directory and OnCall applications with solutions from Avaya.

SDC Solutions, Inc., a leading provider of mission critical communications solutions, today announced it has successfully completed interoperability testing of its IntelliSPEECH® Speech-Based Auto Attendant and IPSERVICES Directory and OnCall applications with solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. Both IntelliSPEECH and IPSERVICES are components of SDC's Total Call Handling Solution. Both applications have successfully completed compliance testing by Avaya for compatibility with Avaya Communication Manager 2.2 and Avaya 4610/4620 IP Phones, release 2.130.

 

IntelliSPEECH helps businesses save money by eliminating up to 80 percent of routine calls to operators, allowing businesses to process more calls in less time and redistribute staff as needed.

 

IPSERVICES helps businesses enhance customer service by empowering employees to perform a directory search, connect a call and launch a page directly from an IP phone, thereby reducing internal calls to operators and allowing them to focus on customer needs. IPSERVICES OnCall helps hospitals ensure patient safety by guaranteeing hospital staff can access the most updated on call schedule and contact the correct physician at all times. Both IntelliSPEECH and IPSERVICES share an automatically updated database, reducing duplicated efforts and administration.

 

"SDC is pleased to announce the compliance testing of IntelliSPEECH and IPSERVICES by Avaya," said Joe Jarnutowski, President and CEO of SDC. "Businesses now can choose our innovative and reliable solutions and know that they have been successfully tested for interoperability with Avaya's open, standards-based communications platform. As a result, companies can rapidly and cost-effectively add new capabilities to improve their operations."

 

SDC is a Premier member of the Avaya DeveloperConnection Program - an initiative to serve customer needs by developing, marketing and selling innovative third-party products that interoperate with Avaya technology. As a member of the program, SDC is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"Our Avaya developer community has become a catalyst for rapid innovation and the creation of new multi-vendor applications that help enterprises around the world embed secure, reliable communications capabilities into the fabric of their business - making their people more productive, processes more intelligent and customers more satisfied," said Eric Rossman, Director, Avaya DeveloperConnection program.

 

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

 

About SDC Solutions, Inc.

SDC Solutions, Inc., formerly System Development Company of New Hampshire, is a leading provider of mission critical communications solutions. Through a robust suite of products, including IntelliDESK PC-Based Console, IntelliSPEECH Speech-Based Auto Attendant, WebSERVICES, IPSERVICES, and Event and Emergency Notification, SDC integrates industry standard technologies to provide easy access to centralized directory knowledge, thereby streamlining communications, improving customer service and reducing costly errors. SDC products can be used together as part of a Total Call Handling Solution, or inpidually, based on a customer's needs. SDC is known for its superior service, custom development, implementation, training and customer support. For more information, visit www.sdcsolutions.com.

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