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Witness Systems Solution Now Rated ''Avaya Compliant"

10-21-2005

Witness Systems announced that its pre-packaged workforce optimization solution is compliant with key IP telephony and contact center solutions from Avaya.

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that its pre-packaged workforce optimization solution is compliant with key IP telephony and contact center solutions from Avaya (NYSE: AV), a leading global provider of business communications applications, systems and services.

 

The pre-packaged workforce optimization solution, which includes quality monitoring/contact center recording, workforce management, performance management and e-learning capabilities, helps businesses improve agent and call center performance, grow overall customer satisfaction and achieve competitive advantage. Featuring Witness ContactStore and Quality for Communication Manager powered by Avaya, the solution now is compliance-tested by Avaya for compatibility with Communication Manager 3.0, a next-generation Avaya telephony software that combines call processing, call control, messaging and contact center capabilities in an open, scalable and highly reliable architecture.

 

"Witness Systems continues to set industry standards with its workforce optimization solution, and we are pleased to achieve yet another recognition in the marketplace by being rated Avaya compliant," said Steve Byrd, vice president of global channels and alliances for Witness Systems. "The Witness Systems pre-packaged workforce optimization solution that is sold by Avaya and its business partners enables customers to leverage the benefits associated with quality monitoring/call recording, workforce management, performance management and e-learning functionality, which include generating additional revenue and increased profitability, improving staff productivity and performance, and enhancing customer retention and loyalty."

 

Witness Systems is a Premier member of the Avaya DeveloperConnection Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a member of the program, Witness Systems is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies who are members of our DeveloperConnection program, Avaya promotes interoperable solutions that are easier and more cost-effective for companies to implement within their existing, multivendor networks," said Eric Rossman, vice president, developer relations and technical alliances. "That means we're expanding the options businesses have for solving their most complex challenges and are helping them derive greater value from their communications infrastructure."

 

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect Program, visit www.devconnectprogram.com.

 

About Witness Systems

Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's solutions - which play a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP telephony recording solutions, as well as workforce management, actionable learning and performance management applications. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com.

 

Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

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