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Automated Answering Systems, Inc. Achieves "Small and Medium Business Expert" Distinction from Avaya


Automated Answering Systems, Inc. announced that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya Inc.

NEW YORK CITY — Automated Answering Systems, Inc. announced today that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.


To achieve ranking as "SMB Expert," Avaya BusinessPartners' account executives and systems engineers must demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for its BusinessPartners in North America who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya's leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold 75,000 IP Office solutions to companies around the world.  


Automated Answering Systems, Inc. sells Avaya communications systems, design and implementation services to businesses across the greater New York area. 


"Our highly experienced sales and technical support staff works very hard to ensure that each system meets or exceeds our customers' expectations. We appreciate that fact that Avaya recognizes these efforts by awarding us with the coveted 'SMB Expert' dealer status," said Bill Moretti, Automated's executive vice president.


Automated has consistently received top honors from Avaya, including awards for Outstanding Growth and recognition for Business Excellence & Genuine Customer Commitment.


"Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line," said Patricia Hume, global group vice president, Small and Medium Business Solutions Group, Avaya. "Avaya BusinessPartners who achieve 'SMB Expert' status are sending a message to their customers that they have the professional and technical expertise that’s honed for the smaller firm. Because Automated Answering Systems is now qualified as an 'SMB Expert', they have increased credibility with their smaller customers, and it reaffirms Automated Answering Systems' commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies' needs."


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:
About Automated Answering Systems, Inc.
Automated Answering Systems, Inc., formed in 1963, is one of the most respected suppliers of telecommunications systems in the greater New York area. Automated has maintained a reputation for providing customers with unparalled customer support coupled with the most advanced and highest quality telecommunications  products in the industry. Automated sells and maintains Avaya's product line designed for small to mid sized businesses including IP based communication systems. In addition, Automated provides voice & data cabling and system integration and support services for businesses with  2-500 employees. Whatever the communications needs of a business, no matter how simple or sophisticated, Automated can provide the right system at a very competitive price.


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