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Avaya Global Services Vice President to Speak at Technology Professional Services Association November Summit

  • Ken Kaisen, vice president of Consulting and Systems Integration, Avaya Global Services will share insights on Transforming a Professional Services Business

Avaya announced that Ken Kaisen, vice president of Consulting and Systems Integration for Avaya Global Services, CSI, will present as speaker at The Technology Professional Services Association (TPSA) Summit, November 12-14 in Washington, D.C.

BASKING RIDGE, N.J. – Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced that Ken Kaisen, vice president of Consulting and Systems Integration for Avaya Global Services, will present as speaker at The Technology Professional Services Association (TPSA) Summit, November 12-14 in Washington, D.C.


TPSA is the technology professional services industry's premier organization and the Summit, themed "Aligning Professional Services," is focused on achieving total alignment between overall corporate strategy and the professional services strategy.


Kaisen will co-present with Dean McMann, CEO and Senior Partner, McMann and Ransford. He joins a prestigious roster of executive presenters including Michael Cusumano, Sloan Management Review Distinguished Professor, Massachusetts Institute of Technology's Sloan School of Management; Thomas P. Roloff, Vice President and Chief Technology Officer, Technology Solutions, EMC Corporation; Jeff Boyce, Vice President of Service Delivery, HP Software; and Gary Moore, Senior Vice President, Advanced Services, Cisco Systems.


Kaisen and McMann will discuss the transformation of Avaya's Professional Services business. An integral part of Avaya Global Services, the transformation was designed to re-align and strengthen the professional services group – now known as the Consulting and Systems Integration (CSI) organization – to help companies understand and implement the IP Telephony-based networking, applications and services that would put them on a path to Intelligent Communications. The presentation will cover the steps from skills and needs assessments and through the end phases of the transformation.


"Kaisen's deep expertise and unique perspective will provide Summit attendees with invaluable insights and usable information and we are pleased to have Ken's contributions to making this a truly world-class conference," said Thomas Lah, TPSA Executive Director.


As Avaya Global Services' vice president for Consulting and System Integration, Kaisen is responsible for development and growth of the organization. Previously, he was vice president and general manager for Xerox Global Services' Enterprise Document Services Business Team and CIO for Xerox North America. Kaisen was also corporate vice president, Information Systems and Technology-based Marketing for New England Business Services. He holds a Bachelor of Science in Electrical Engineering from Renssalaer Polytechnic Institute.


For more information on the TPSA Summit, along with community resources including important industry news and key financial trends, TPSA programs and member benefits, visit


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:


About TPSA
The Technology Professional Services Association (TPSA) is the first and only organization for executives who create, produce, deliver, manage, measure, and optimize technology services in the world's leading corporations. Member companies represent a perse group of market segments including hardware and software products, systems integration, on-demand hosted applications, and value-added solutions. Through membership collaboration and management expertise, TPSA provides the information, concepts, models, and best practices required for success in the critical professional services component of the technology enterprise.


Leveraging its influential membership, TPSA serves as a pre-eminent thought leader and issues advocate, providing insights and trends analysis to the media, industry and business community-at-large on all matters related to technology professional services. Among its member programs, TPSA offers a Benchmark Survey with peer-group specific and industry average metrics, and The Service 50, an aggregation and analysis of publicly reported financial data, with a focus on trends in services revenues, margins, and contributions to total corporate revenue.


TPSA is part of the Point B group of associations. For over 16 years, Point B has successfully managed industry groups, including the Service & Support Professionals Association (SSPA). More information on TPSA can be found at


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