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Avaya Launches New Support Tools for Software Developers

  • Software development kits, training and technical support now available to registered members of Avaya’s Developer Community; Avaya Developer

Software developers will benefit from today’s launch of new support tools that help them write Avaya-compatible software applications.  Avaya Developer

BASKING RIDGE, N.J. – Software developers will benefit from today’s launch of new support tools that help them write Avaya-compatible software applications.  The new tools, announced today by Avaya (NYSE:AV), include training, technical support and software development kits and are available to registered members of the Avaya Developer Community, a technology incubator open to anyone who wants to create new features and applications compatible with Avaya communications solutions. 

The incubator provides an easy way to learn about technologies from Avaya, a leading global provider of business communications applications, systems and services, access the company’s application programming interfaces, and obtain discounted pricing for certification training and products.  Membership is free to any business, organization or inpidual interested in developing Avaya-compatible software.

The new tools introduced today for members of the Avaya Developer Community include:

• Free online “developer zone”:  Avaya has launched a new “developer zone” to provide free online access to the company’s application programming interfaces, software development kits, sample code, protocols and Web services.  Among the first development tools available on the site is Avaya Dialog Designer, an open standards-based environment for building speech self-service applications, as well as a new online Dialog Designer forum to promote collaboration among developers.

• Free remote SIP access for testing:  Avaya now offers 30 days of free access to an online interoperability center where developers can test their phones, softphones and other SIP clients with the Avaya Converged Communications Server.

• Free training:  New courses are available for download, including in-depth training on Avaya Application Enablement Services (AES)—an open standards-based set of application programming interfaces, protocols and Web services that allows developers to access the full functionality of Avaya communication solutions.  Additional courses will be added in coming weeks and months, including training on developing Avaya-compatible phone and self-service applications.

• Free technical support:   For the first time members of the Avaya Developer Community will have free access to Avaya Tier 1 and Tier 2 technical support as they develop new applications.  With a simple mouse click they can launch a live chat session to resolve questions in real time.


“By broadening our support for software developers, Avaya is speeding the delivery of innovative, standards-based applications that businesses can use to integrate intelligent communications capabilities into their operations and achieve competitive advantage in the marketplace,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. 

For free membership in the Avaya Developer Community and to access to the tools introduced today, visit
Avaya DeveloperConnection Program Achieves New Milestone
In addition to free membership in the Avaya Developer Community, Avaya offers even broader development support through paid membership in the Avaya DeveloperConnection program – an initiative to create, market and sell innovative third-party products that interoperate with Avaya technology.  

Avaya recently achieved a new milestone when Jacada (NASDAQ: JCDA) became the 2000th company to join the program, which is open to software and hardware development companies, integrators, service providers and Avaya customers. 

Jacada creates contact centers solutions that augment the Avaya Customer Interaction Suite, simplify work for contact center agents, and help improve productivity by automating and optimizing work processes across disparate business systems.  

“As a provider of unified desktop solutions for contact center agents, it’s important for us to ensure seamless integration and compatibility with Avaya communication services,” said Russ Duffey, vice president, Business Development, Jacada. “Avaya is a trusted advisor to many contact center executives.  So in addition to the technical support we receive to ensure our products are Avaya compatible, the contact center expertise Avaya offers us through the DeveloperConnection program will help us build best-of-breed solutions that improve the efficiency and effectiveness of customer service centers around the world.”

DeveloperConnection members like Jacada have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website:


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