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Avaya Named "2006 Communications Company of the Year" by South Florida Hispanic Chamber of Commerce

10-31-2006
  • Helps growing South Florida firm use communications to support its operations

Avaya has been named "2006 Communications Company of the Year" by the South Florida Hispanic Chamber of Commerce.

BASKING RIDGE, N.J. – Avaya (NYSE:AV), a global leader in business communications applications, systems and services, today announced that the company has been named "2006 Communications Company of the Year" by the South Florida Hispanic Chamber of Commerce.

 

Today there are approximately 2 million Hispanic-owned businesses nationwide generating nearly $300 billion in gross receipts annually.1 

 

"This award recognizes Avaya's extraordinary efforts to support our Chamber and the Hispanic-owned businesses that are so critical to our economy," said Lilliam Lopez, president and CEO of the South Florida Hispanic Chamber of Commerce. "Avaya is helping these businesses use communications strategically so they can grow their operations and deliver levels of customer service that distinguish them from the competition."

 

Avaya is a Trustee of the South Florida Hispanic Chamber of Commerce and conducts free seminars on technology for Chamber members on how communications can be used to support their business objectives. In addition, the company has established a special distributor to serve small and medium-sized businesses in the South Florida market.

 

"The South Florida Hispanic Chamber of Commerce plays a critical role in the growth of Hispanic-owned firms by offering a broad range of educational seminars and technical assistance, expos and referrals tailored to the needs of its members," said Patricia Hume, global vice president, small and medium business solutions, Avaya. "Thanks to their tireless efforts, the nearly 850 companies who today are part of the organization can tap into resources that can help them compete and win in the marketplace."

 

South Florida Hispanic Chamber of Commerce 2006 Company of the Year Uses Avaya Communications to support its growing business

 

One of the many Hispanic-owned businesses using Avaya communications technology to support its rapidly growing operations is the South Florida Hispanic Chamber of Commerce's 2006 Company of the Year — 1•866•JUNK•BE•GONE. Based in Miami, Fla., the firm specializes in junk and trash removal for residential, commercial and industrial clients.

 

"When we decided it was time to invest in our first communications system, we wanted a solution that could grow with us and help us project a professional image," said Rudy Bustamante, owner and president, 1•866•JUNK•BE•GONE and a director of the South Florida Hispanic Chamber of Commerce. 

 

Avaya BusinessPartner Sytec-USA recommended an Avaya PARTNER® Advanced Communications System. Designed to meet the needs of small, growing businesses, more than one million PARTNER systems have been sold worldwide.
 
For 1•866•JUNK•BE•GONE's busy staff, the intercom and paging features of the PARTNER system have made internal communications a snap, while an "auto attendant" feature allows the company to tailor greetings for after-hours and holiday operations. The system can even be programmed to play promotional messages when a call is placed on hold.

 

"Without a doubt, the PARTNER system helps us project a more professional image," Bustamante said. "It's great and I'm very happy with it."

 

Since 1•866•JUNK•BE•GONE is on a growth trajectory, Sytec-USA arranged for the company to lease the PARTNER system from Avaya Finance, freeing it to move to a larger, more sophisticated IP telephony solution when the time is right.

 

"We've just opened a new office in Broward County, and once we're ready, we plan to franchise the business elsewhere," Bustamante said. "Rather than buy more system that we need for now, we're able to move up to a larger, more sophisticated solution later with a simple lease adjustment."

 

Bustamante's vision of the future is for customers anywhere in the U.S. to be able to dial 1•866•JUNK•BE•GONE and reach a central customer contact center. Using the power and flexibility of IP telephony, agents then would transfer the call over the company's network to the appropriate franchisee – whether they are located across town or on the other side of the country. For more information, visit http://www.1-866-JUNK-BE-GONE.com.

 

Both Avaya and 1•866•JUNK•BE•GONE will be recognized during the South Florida Hispanic Chamber of Commerce's 12th annual Sunshine Awards Luncheon scheduled for noon on Friday, November 3, at the Palm Restaurant in Coral Gables, Fla.

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com.

 

About Sytec-USA
Founded in 1999 and based in Miami, Fla., Sytec-USA is an authorized Avaya BusinessPartner specializing in secure telecommunications and data networking solutions for small and medium-sized businesses. The company’s trained and certified specialists sell, install systems and provide unparalleled service and support – 24 hours a day, seven days a week. For more information, visit http://www.sytec-usa.com.

 

About the South Florida Hispanic Chamber of Commerce
The South Florida Hispanic Chamber of Commerce (SFLHCC) was founded on July 21, 1994 to promote the continued growth and development of the business community and the tourism industry of Miami-Dade County. The SFLHCC helps its members expand their business opportunities, encourages mutual beneficial ties with the public and private sectors, and serves as an active, strong and visible advocate of the Hispanic business community. For more information, visit http://www.sflhcc.com.

 

1 U.S. Hispanic Chamber of Commerce statistics, http://www.ushcc.com/res-statistics.html.

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