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China's Leading Motorcycle Company Deploys Avaya IP Telephony to Improve Efficiency of Nationwide Operations

04-25-2006
  • Ease of use, advanced features of IP Office integrates the company's headquarters and 49 branches to enhance collaboration and internal business communications

Chongqing Zongshen Motorcycle Group is using an IP telephony solution from Avaya to connect its headquarters with its 49 branches across the country.

BEIJING, CHINA – Chongqing Zongshen Motorcycle Group (Zongshen), a leading producer of motorcycles in China, is using an IP telephony solution from Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, to connect its headquarters with its 49 branches across the country.


The Avaya IP Office solution is enabling faster and more effective internal communication and improved collaboration among employees. Avaya IP Office is a flexible, secure and easy-to-use converged voice and data system designed especially for small and medium businesses and branch offices of medium and large enterprises.

 

With its business quickly expanding, Zongshen chose IP Office as a cost effective solution to improve internal communications and to improve responsiveness to its customers in the competitive motorcycle market. 
 

"The Avaya IP Office solution is easy to install and manage, and can work well with our existing telephone system. It offers us a convenient path to migrate to an IP communications platform. The rich features and applications that support the system will give us more capability to grow our business in China," said Liu Daoshuang, IT Director of Zongshen.


Employees in all the Zongshen offices now have access to the many features and secure IP telephony functionalities made possible by IP Office. For instance, with the "fax over IP" capability, employees can quickly exchange internal daily working reports, sending them from their laptops. With the built-in conferencing bridge, managers can easily and efficiently organize conference calls attended by staff from different offices, which speeds information sharing and task assignment.


The system can be easily managed at the headquarters through a centralized platform. As a backup, all the branch offices have independent switching functionality, which ensures that communications within and among all branches will not be interrupted even without the central system at the headquarters.


The modular architecture of Avaya IP Office also allows Zongshen to easily add new users as its business expands. In addition, with the optional Compact Contact Center package in Avaya IP Office, Zongshen can conveniently add contact center functions when needed. As a result, IP Office gives Zongshen the flexibility to meet its internal communications needs and requirement to provide excellent customer service, supported by a single communication platform.


"Businesses in China are keen to adopt IP communications technologies to enhance efficiency and get access to intelligent communication functions and features. And they want to do this in a cost effective way that protects their existing investment. This is especially so with small and medium businesses, as well as branch offices of large enterprises," said William Hua, China country manager, Small and Medium Business Group, Avaya. "IP Office, an 'all in one' voice and data solution with features that small businesses want and need, is easy to install and operate and meets their requirements. It enables customers to migrate to IP telephony at their own pace and choice."

 

About Zongshen Motorcycle Group

Zongshen Motorcycle Group is a leading player in China's motorcycle industry. It is engaged in the R&D, manufacturing and sales of motorcycles and engines. Zongshen was founded in 1992 and currently has 30 wholly owned or share holding subsidiaries. It has branches in most provinces of China, as well as in foreign countries such as United States, France, Indonesia, Vietnam, South Korea and Cambodia. The group has over 18,000 employees with total assets exceeding 4 billion Yuan. For more information about Zongshen, please visit www.zongshenmotor.com.

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.

 

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