View All News

Converged Communication Systems Achieves "Small and Medium Business Expert" Distinction from Avaya


Converged Communication Systems, LLC announced that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya.

EVANSTON, Ill. - Converged Communication Systems, LLC announced today that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.


To achieve ranking as "SMB Expert," Avaya BusinessPartners' account executives and systems engineers must demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for its BusinessPartners in North America who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya's leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold 85,000 IP Office solutions to companies around the world.  


Converged Communication Systems sells Avaya communications systems, design and implementation services to businesses across the United States.


CCS marketing director Debbie Biro commented, "The CCS team was so excited to hear the announcement of the new SMB Expert designation by Avaya, that CCS became one of the first partners in the U.S. to accomplish SMB Expert status, on April 17, 2006. SMB Expert status allows us to distinguish ourselves from the average BusinessPartner in the SMB market. This status indicates to businesses that when they partner with CCS, they are partnering with a company that is inspired to provide them with premium solutions and superior expertise and support. We agree with our SMB customers that they deserve the same level of attention and support as the larger enterprise class companies. Since our core customers are small to medium businesses, they receive that enterprise class treatment with CCS."


Converged Communication Systems has consistently received top honors from Avaya, including ranking in the Top 10 Avaya Partners in Illinois in 2004, 2005 and 2006.  Its staff has technical training in Avaya IP Office (IP Office Core, IP Office Advanced Applications, IP Office Call Center Applications, ACA in implementing IP Office); Multi-Site VoIP Networking; Witness Call Recording, database IVR Integration, IMS (Unified Messaging Voicemail) ACA in implementation IP Office, LANs, Avaya Partner® Advanced Communication System, Merlin® MAGIX, ACACN, Avaya one-X™ Quick Edition, SIP, and Intuity Audix.


"Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line," said Patricia Hume, vice president, small and medium business solutions, Avaya. "Avaya BusinessPartners who achieve 'SMB Expert' status are sending a message to their customers that they have the professional and technical expertise that's honed for the smaller firm.  Because Converged Communication Systems   is now qualified as an ‘SMB Expert’, they have increased credibility with their smaller customers, and it reaffirms Converged Communication Systems' commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies' needs."


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:
About Converged Communication Systems, LLC  
Converged Communication Systems (CCS) is a single-source provider of leading-edge telecommunications solutions and support services for businesses ranging from 2 to 360 employees per location. Our areas of expertise include Multi-Location VOIP Networking/IP Telephony/IP home workers, converged voice & data solutions, call centers/CRM, wireless solutions, and Unified Messaging. CCS was founded in March 2003 and the partners of the firm have extensive tenure and training dating back to the Lucent Days. Our goal to implement new solutions with minimal downtime and disruption to our customer's businesses becomes a reality by our pre-implementation processes, attention to detail, and exceptional first day of business training and support. Our high customer retention and progressive growth are results of our continued commitment to providing and implementing cutting edge solutions and by supporting customers for the long term.


# # #

Categories: Press Releases
View All News