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Global Crossing Launches VoIP Professional Services

  • Company offers enhanced VoIP solutions for global enterprises' converged IP networks; Partnership with Avaya includes hardware, software and consulting services to augment VoIP capabilities; Professional services include managed VoIP PBX offer

Global Crossing announced it is introducing VoIP Professional Services, which will leverage an enhanced agreement with Avaya including technical services, transition management and managed solutions. The agreement also allows Global Crossing to resell Avaya's IP telephony applications, systems and services.

Florham Park, N.J. - Global Crossing (NASDAQ: GLBC) today announced it is introducing VoIP Professional Services, which will leverage an enhanced agreement with Avaya (NYSE: AV), a global leader in business communications applications, systems and services. 


VoIP Professional Services includes technical services, transition management and managed solutions. Common elements in many solutions may include network readiness assessment and design, network integration and implementation, and managed VoIP PBX services. The offer includes an initial four-hour consultation to qualified prospects, which is risk-free, with no charge or further obligation for customers. Global Crossing's agreement with Avaya also would allow Global Crossing to resell Avaya's IP telephony applications, systems and services as part of a complete VoIP-based solution.    


"Implementation of VoIP and converged IP applications can be a challenge to enterprises, involving rapidly changing technology, multi-vendor solutions and massive integration efforts," said Anthony Christie, Global Crossing’s chief marketing officer. "Global Crossing and Avaya are an unbeatable combination, and our joint solutions can help enterprises by assessing their existing network architecture and performance for VoIP readiness. Together we can then design a converged, secure VoIP architecture; implement the desired VoIP solution; and, if the customer wants it, manage that solution on an ongoing basis."


VoIP and converged IP applications can give enterprises greater flexibility, added functionality and lower cost of network ownership.  Global Crossing VoIP solutions today include the deployment and management of Avaya MultiVantage® Communications Applications, which includes Avaya Communication Manager advanced IP telephony software, contact center, mobility and unified communications applications. The Avaya portfolio also includes Avaya media servers, gateways, telephones and softphones. In addition, Global Crossing offers an array of consulting services, including VoIP network readiness assessment and design, and VoIP network integration and implementation.


"The combination of Avaya MultiVantage Communications Applications, such as Avaya Communication Manager, with Global Crossing's network and portfolio of VoIP services offers customers a single point of contact through which they can access advanced communications in a fully certified, interoperable SIP environment," said Pete Leuzzi, vice president of alliance and partnerships at Avaya. "The benefit is greater flexibility, along with protection of existing investments and lower cost of ownership."


"Global Crossing’s suite of VoIP Professional Services meets an increasing demand in the marketplace for consultative as well as on-going managed services driven by VoIP technology," commented Will Stofega, research manager for VoIP services at IDC. "Global Crossing and Avaya are a compelling partnership given their complementary core strengths and established market leadership in VoIP innovation, offering enterprise customers the ability to minimize their total cost of ownership while realizing the enhanced flexibility and robust feature capability of VoIP-based solutions."


In October 2005, Global Crossing became the first global VoIP provider to be rated "Avaya Compliant" as a member of the Avaya DeveloperConnection Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. The compliance testing confirmed that Global Crossing’s enterprise VoIP solutions portfolio is fully interoperable with Avaya’s Session Initiation Protocol (SIP)-based network gear.


For more information about Global Crossing VoIP Professional Services, view the Webcast or listen to the podcast posted on this page:

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: For more information on the Avaya DeveloperConnection Program, visit


Global Crossing (NASDAQ: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network.  Its core network connects more than 300 cities in 28 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company’s global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.


Global Crossing IP services are global in scale, linking the world’s enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Solutions and Global Crossing VoIP services, to 36 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.  


Please visit <> for more information about Global Crossing.


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Statements in this press release about expected future events and financial results are forward-looking and subject to risks and uncertainties that could cause the actual results to differ materially, including risks referenced from time to time in the company's filings with the Securities and Exchange Commission. Global Crossing undertakes no duty to update information contained in this press release or in other public disclosures at any time.

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