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HigherGround, Inc. Selected for Membership in Avaya DeveloperConnection Program


HigherGround, Inc., a software developer of call recording, data collection and business intelligence tools, announced it has been selected by Avaya for membership in the Avaya DeveloperConnection program.

LOS ANGELES, CA – HigherGround, Inc., a software developer of call recording, data collection and business intelligence tools, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.


HigherGround is the developer of Fusion Series 7™, a product suite of call recording and reporting solutions that integrate and enhance telecom data. The HigherGround solution currently can be used to record conversations over Avaya digital, analog and IP phones. 


Participation in the DeveloperConnection program enables HigherGround to develop an expanded variety of recording configurations, as well as enhanced data capture opportunities through integration with Avaya’s Application Enablement Services (AES) —a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications. As a result, customers can reap a higher level of telecom business intelligence from their recording solution.


The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. 


"Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively," said Terry Ryan, president and CEO of HigherGround, Inc. "Building on Avaya resources and working closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and speed time to deployment so our customers can quickly realize the benefit to their bottom line."


The Avaya DeveloperConnection program currently includes more than 2,800 software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.


"With the involvement of companies like HigherGround, our Avaya developer community has become a catalyst for rapid innovation — creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."

Membership information and a listing of solutions developed and tested under the Avaya DeveloperConnection program are available at


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website:


About HigherGround, Inc.
HigherGround, Inc., headquartered in Los Angeles, CA, is a developer of call recording software, monitoring solutions and reporting tools for call centers. HigherGround’s proven solutions provide business intelligence for sound decision making and bottom-line control for compliance monitoring,       risk management and performance improvement. For more information visit


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