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Inova LightLink™ Now Rated "Avaya Compliant"

09-18-2006
  • Performance Management Suite is certified for compatibility with key Avaya contact center solutions; Helps businesses easily communicate vital information throughout their call centers

Inova Solutions announced that Inova LightLink™ is compliant with key contact center solutions from Avaya.

CHARLOTTESVILLE, Va. - Inova Solutions, a leading global provider of real-time visual communication systems, today announced that Inova LightLink™ is compliant with key contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. 

 

Inova LightLink is a powerful real-time communication platform that serves as the core of the Inova Performance Optimization Suite, a family of products for increasing contact center productivity and enhancing customer service. The Inova suite leverages data from systems already in place, such as contact center solutions from Avaya, providing a real-time view of performance that cuts across systems and sites. This empowers the workforce to take immediate, informed actions based on changing contact center conditions. Inova LightLink version 5 is compliance-tested by Avaya for compatibility with Avaya Call Management System 12.0, an application that provides the information and management tools businesses need to monitor and analyze the performance of their contact center operations.

 

"Our commitment to certification and compatibility testing ensures the interoperability of Inova products with those of our technology partners," said Rao Kachibhotla, director of product management for Inova Solutions. "Inova customers get a proven solution that can be quickly deployed with confidence."   

 

Inova Solutions is a member of the Avaya DeveloperConnection Program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
 
"By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DeveloperConnection program, Avaya promotes interoperable solutions that are easier and more cost-effective for companies to implement within their existing, multivendor networks," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "That means that together we’re expanding the options businesses have for solving their most complex challenges and are helping them derive greater value from their communications infrastructure."
 
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

 

About Inova Solutions
Inova Solutions makes it easy to instantly communicate performance information that drives intra-day plan adjustments to increase contact center productivity. Our visual communication tools range from dashboards to wallboards to intelligent digital signage. Powering our solutions is award-winning middleware capable of integrating data from across vendor systems and site locations, allowing us to provide real-time, unified views of key performance metrics. Serving the call center industry for over two decades, Inova Solutions powers the information needs of nearly half of Fortune 100 companies. For more information visit www.inovasolutions.com.

 

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