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Peak Communication Achieves Silver Certification with Avaya

  • Invests in industry-leading skills needed to help businesses transform their operations with IP telephony; Helps Longmont United Hospital use Intelligent Communications applications to deliver better patient care more cost-effectively by enhancing the accessibility of physicians and specialists, empowering important medical personnel with productivity-boosting communications, and automating routine administrative matters

Peak Communication announced that it has been named a Silver Business Partner by Avaya.

DENVER, Colorado - Peak Communication (Peak) announced today that it has been named a Silver Business Partner by Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses. The Silver certification status indicates that the Peak Communication team has developed the comprehensive skills needed to help today's businesses transform their operations with Internet protocol (IP) telephony and reap the benefits of new Intelligent Communications applications.


Peak sells, designs, implements and provides maintenance services of Avaya business communications solutions in Colorado, Wyoming, New Mexico and Utah. The company has consistently received top honors from Avaya, and achieved sales and technical design and implementation certifications at the Specialist & Associate levels for Avaya enterprise communications, including Avaya Communication Manager IP Telephony, Avaya Modular Messaging and Avaya Contact Center applications, as well as the SMB solutions including Avaya IP Office and Partner ACS. The company is also certified for sales of Avaya Global Services. 


In recognition of the multi-vendor nature of today's business networks, Avaya Silver partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the delivery of solutions offered by other major information technology vendors such as Extreme Networks, Fenestrae Fax Communication Server solutions, MultiTech Systems, and SpectraLink IP Wireless Telephony solutions. In addition, Silver partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.


"Peak Communication and our more than 1,500 Avaya Business Partners here in North America are integral to Avaya's strategy – helping us extend our reach, support a broader set of customers and develop new specialties in specific technologies and markets so we can offer our customers more complete solutions," said Ken Archer, Vice President, North America Channels, Avaya. "Offering a certification program means our customers can be assured they are working with a trusted vendor who can help them use communications as a strategic business tool to deliver new value to their bottom line."


"Peak Communication Offers Products and Service Solutions for All the Latest Technologies, in what is Frequently a Never Ending Market of Advancement and Change."


One client benefiting from Peak Communication's relationship with Avaya is Longmont United Hospital (LUH), a healthcare institution known in Northern Colorado for offering unique and extraordinary patient care options at multiple medical centers. LUH required sophisticated communications. Peak recommended and implemented solutions that help increase efficiency for the healthcare system through a variety of rich voice and data applications and communications network.


"In my opinion, Peak Communication's products and services are top of the line," said Robert Betzer, Longmont United Hospital's Lead Information Systems Technician. "I can honestly say that we have a true partnership: They have the knowledge and ability to serve any size customer in every aspect of the process with products and services for all the latest technologies, in what is frequently a never-ending market of advancement and change."


Michael Smith, President and CEO of Peak Communication, believes this latest certification from Avaya's underscores the company's commitment to understand and properly assess a client's communication needs, and to recommend and provide solutions that incorporate technology, people and investment. "Achieving this level of expertise in the Avaya BusinessPartner network proves that we have the necessary expertise to understand a client's communication needs ranging from the simplest to the most complex environment, and to recommend and provide solutions that fit. Advancing our expertise in converged technologies strengthens our ability to incorporate the latest and most effective products and services in a customer's communications environment and network. By implementing solutions that enable organizations and businesses to communicate effectively and efficiently, we achieve our goal of elevating businesses 'Above the Rest.'” 


About Peak Communication

Peak Communication has an experienced ownership, management, sales, and service representation that has deep roots in the Colorado area, and includes personnel that hold a combined 100 years of experience in the telecommunications landscape.  Peak achieved the Avaya Certification level based upon Avaya revenue achievement, sales and technical certifications, and excellent ratings in customer satisfaction.  By teaming with Avaya, Peak Communication provides total communication solutions that include hardware, software, professional services, local and long distance services, network integration services and customized implementation and support for all of their clients. Information about Peak can be found at:
About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:


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