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TISL's Eventra Recording and Performance Optimisation Suite Now Rated "Avaya Compliant"

12-04-2006
  • Innovative software application is compatible with key Avaya IP telephony solutions

TISL Limited, a leading U.K. call recording company, announced that its Eventra recording and performance optimisation solution suite is compliant with key IP and traditional telephony solutions from Avaya.

CATERHAM, Surrey - TISL Limited, a leading U.K. call recording company, today announced that its Eventra recording and performance optimisation solution suite is compliant with key Internet protocol (IP) and traditional telephony solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

 

The Eventra recording suite unobtrusively records, stores, retrieves and replays calls and other transactions to provide a snapshot of what occurs in a business environment at any point in time. As a result, the software helps businesses achieve a measurable return on investment, including reduced contact centre costs and increased efficiency and productivity. Businesses also can capture the information they need to make precise and informed decisions, develop more effective strategies, and to build, manage and improve customer relationships. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 3.1, the company's industry-leading telephony software.

 

"Together Avaya and TISL enable businesses to incorporate applications that deliver bottom-line business benefits and help them maintain a laser-like customer focus," said Denis O'Connor, Director, TISL Limited. "By developing solutions based on open, standards-based platforms, we make it easy and cost-effective for companies to incorporate new technology into a heterogeneous network environment and get more out of their communications investment."

 

TISL Limited is a member of the Avaya DeveloperConnection Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

 

As a member of the program, TISL Limited is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like TISL Limited who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said David Sheldon, regional director of the DeveloperConnection Program for Avaya in Europe, the Middle East and Africa. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya Developer Connection Program, visit www.devconnectprogram.com .


About TISL Limited
TISL provides the Eventra recording and performance optimisation solution suite, a solution that delivers improved customer interaction, better staff retention and productivity, and improved quality of service. Eventra, which boasts a flexible architecture and high degree of functionality, enables organisations to deliver improved business performance and a real return on investment for their contact centre. For more information on TISL Limited and Eventra visit www.tisl.com.

 

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