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Technology Solutions Group Achieves "Small and Medium Business Expert" Distinction from Avaya


Technology Solutions Group Inc. announced that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya.

WHEATON, Ill. - Technology Solutions Group Inc. (TSG) today announced that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.


To achieve ranking as "SMB Expert," Avaya BusinessPartner account executives and systems engineers must demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The SMB Expert program is the first specialized ranking established by Avaya for its BusinessPartners in North America who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, including sales and technical training on Avaya IP Office, one of Avaya's leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses.  Avaya has sold more than 70,000 IP Office solutions to companies around the world.
TSG sells Avaya communications systems, design and implementation services to businesses across the Midwest and western Pennsylvania. 


TSG founder Paul D. Hill commented, "TSG has made a concerted effort to maintain the technical competencies necessary to serve our large and expanding base of customers. Achieving Avaya SMB Expert status indicates to businesses that when they partner with TSG, they are working with one of the most qualified and knowledgeable communications providers in the industry."


TSG has consistently received top honors from Avaya, achieving National BusinessPartner, Platinum BusinessPartner and Three-Star Global Services Provider status and being named Avaya BusinessPartner of the Year for 2003.


"Smaller companies need crystal clear information on how IP telephony can impact their operations and help them build their bottom line," said Patricia Hume, global group vice president, Small and Medium Business Solutions Group, Avaya. "Avaya BusinessPartners who achieve 'SMB Expert' status are sending a clear message to their customers that they have professional and technical expertise that is honed for the smaller firm. Because TSG is now qualified as an 'SMB Expert,' they have increased credibility with customers and have reaffirmed their commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies' needs."


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:
About Technology Solutions Group
Technology Solutions Group Inc. (TSG), an Avaya National BusinessPartner, was founded in 1999. As an Avaya-Loyal Dealer, the company sells Avaya equipment to the exclusion of competitive telecommunications products. Avaya has bestowed Platinum Business Partner designation upon TSG, based upon revenue, technical certifications and customer satisfaction. In the fall of 2003, Avaya named TSG a Three-Star Service Provider for mastery in the area of servicing the customer base. Other achievements include the company being named Avaya BusinessPartner of the Year in 2003.


Principals of the firm have a tenure track with Lucent Technologies and AT&T. TSG serves the telecommunications needs of companies of all sizes, from the multi-location, national enterprise to the single-office business. Areas of expertise include converged enterprise solutions, with an emphasis on IP telephony, contact centers/CRM, and voice technology. TSG is headquartered in Wheaton, IL, and operates branch offices in Rockford, IL, Springfield, IL, Omaha, NE, Waterloo, IA, Davenport, IA, Pittsburgh, PA, Milwaukee, WI, Madison, WI, and Green Bay, WI. For more information visit


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