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Test Proves Extreme Networks Superior Support for Avaya IP Telephony

  • Extreme Networks and Avaya continue to showcase advantages of enterprise-class convergence solutions based on open standards

Avaya Chairman and CEO Don Peterson told executives and IT professionals at VoiceCon that the next wave is about to break as Internet Protocol telephony matures, communications services break apart and the user experience comes together.

CEDAR KNOLLS, N.J. - Strategic Products and Services (SPS) announced today that it has been designated as a "Small and Medium Business (SMB) Expert" by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.


To achieve ranking as "SMB Expert," SPS account executives and systems engineers must demonstrate proficiency in core areas including customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for its BusinessParters in North America who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya's leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold approximately 75,000 IP Office solutions to companies around the world.


"As the leading converged solution provider, our company is positioned to assist businesses of all sizes," said John Poole, SPS President and CEO. "The 'SMB Expert' distinction from Avaya conveys credibility and recognizes our ability to offer unique, customized IP communications solutions that are properly scaled to meet the specific challenges of a small to medium sized organization."


As a Platinum certified Avaya BusinessPartner, SPS has consistently received top honors from Avaya, including BusinessPartner of the Year for multiple years, plus Sales Excellence and High Growth Recognition.  Additionally, SPS recently received the prestigious "Complementary Vendor Business Partner of the Year – Extreme Networks" award, showing their ongoing commitment to communications convergence at all levels.


"Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line," said Patricia Hume, global group vice president, Small and Medium Business Solutions Group, Avaya. "Avaya BusinessPartners who achieve 'SMB Expert' status are sending a message to their customers that they have the professional and technical expertise that's honed for the smaller firm.  Because SPS is now qualified as an 'SMB Expert', they have increased credibility with their smaller customers, and it reaffirms the SPS commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies' needs."


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website:


About SPS
SPS provides business systems and advanced applications including Voice over IP (VoIP), network convergence, conferencing, carrier services, consultative planning, and maintenance offers. Established in 1988, SPS is one of Avaya's largest Platinum Certified Business Partners and a leading integrator of voice and data converged solutions. SPS provides comprehensive solutions to the Small, Mid and Enterprise markets on a national level.

In 2005, SPS acquired Michigan-based GEE! Communications and grew its coverage base into the Midwest. The SPS organization employs over 300 people in more than 20 locations, with combined annual revenues exceeding $100 million.

From its inception, SPS has consistently achieved growth and leadership in the industry. For more information, please visit,


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