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Witness Systems Second Generation Impact 360 Workforce Optimization Solution Now Rated "Avaya Compliant"

  • Company's Impact 360 software is compatible with the latest release of Avaya IP telephony and contact center solutions

Witness Systems announced that the second generation of its Impact 360™ Workforce Optimization solution is compliant with key IP telephony and contact center solutions from Avaya.

ATLANTA - Witness Systems (NASDAQ:WITS), a leading global provider of workforce optimization software and services, today announced that the second generation of its Impact 360™ Workforce Optimization solution is compliant with key IP telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. 


The Impact 360 Workforce Optimization solution powered by Avaya helps businesses capture customer intelligence and optimize their workforce performance. The software now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 3.1, an industry-leading IP telephony application that supports the distributed contact center needs of today's businesses. Avaya and its Business Partners sell Impact 360 Workforce Optimization as part of the company's comprehensive contact center portfolio.


"This second generation Impact 360 Workforce Optimization application is the market's most complete workforce optimization solution – proven software with outstanding scalability and business benefits for Avaya customers," said John Bourne, senior vice president of global channels and alliances, Witness Systems. "Our ability to scale to more than 800 concurrent users on a single server and our unique integration of quality monitoring, workforce and performance management, and eLearning capabilities allows businesses to reduce operating costs, ensure consistent service levels and quality, and lower their total cost of ownership."


Witness Systems is a member of the Avaya DeveloperConnection Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.


As a Premier member of the program, Witness Systems is eligible to submit solutions for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.  


"By offering compliance testing to the many innovative companies like Witness Systems who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: For more information on the Avaya DeveloperConnection Program, visit


About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360™ solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers – as well as the remote, branch and back offices of global organizations – the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at


Cautionary Note Regarding Forward-looking Statements

Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission.


Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.


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