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Zeacom ContactCenter Solution Rated "Avaya Compliant"

07-19-2006
  • Zeacom ContactCenter 4.0 is compatible with Avaya IP Office 3.1 telephony solution; Helps small and medium-sized businesses like Dental Assisting National Board Inc. provide superior customer service to callers

IRVINE, California — Zeacom, a leading provider of contact center and call handling solutions for small and medium-sized businesses, today announced that its Zeacom ContactCenter 4.0  application is compliant with the IP Office 3.1 solution from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. 


Zeacom ContactCenter helps businesses make every customer contact count by using leading-edge technology to enable best practices in customer service. The application now is compliance-tested by Avaya for compatibility with IP Office 3.1, a flexible and easy-to-use converged voice and data system designed for small and medium-sized businesses. Zeacom previously had achieved Avaya compliance on an earlier release of the IP Office solution.

 

One of the companies benefiting from the interoperability of Zeacom and Avaya solutions is Dental Assisting National Board (DANB) Inc., the nationally recognized premier certification and credentialing agency for dental assistants. Avaya BusinessPartner, Liberty Communications based in Chicago, Illinois, migrated DANB from its former Avaya Merlin MAGIX platform to a new Avaya IP Office, while retaining the organization’s Zeacom ContactCenter solution to save DANB considerable time and expense.

 

"We are very excited about recertifying our Avaya-compliant status on IP Office," says Miles Valentine, Zeacom CEO. "The combination of Zeacom ContactCenter and IP Office allows small and medium-sized businesses to stay at the forefront of communications technology and to realize the benefits of open, standards-based platforms."

Zeacom is a longstanding member of the Avaya DeveloperConnection Program— an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. 

 
As a member of the program, Zeacom submits products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. An Avaya engineering team develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing telephony infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.


"By offering compliance testing to the many innovative companies like Zeacom who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website: www.avaya.com.  For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.


About Zeacom
Zeacom Limited is a leading provider of contact center and call handling solutions for small and medium-sized businesses.  Zeacom ContactCenter improves the real-time routing and reporting of all inbound and outbound customer contacts, whether by phone, email, web or fax. Zeacom Corus is a call handling and messaging solution designed to improve caller care by providing employees with advanced information about calls.  Founded in 1994, Zeacom is a high-growth firm with 100+ employees across the United States, New Zealand, Australia and the United Kingdom, serving more than 1,800 customers in 21 countries.  

 

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