View All News

Avaya and SingTel Collaborate to Bring Singapore's First Managed IP Solution to Enterprises


Avaya and Singapore Telecommunications Limited (SingTel) announced a collaboration to provide a managed IP solution to enterprises in Singapore.

Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, and Singapore Telecommunications Limited (SingTel) today announced they have collaborated to jointly provide a managed IP solution to enterprises in Singapore. This is the first time a managed IP solution is made available in Singapore.


Branded as SingTel Managed IP PBX, the solution enables enterprises to enjoy innovative IP-based unified communications applications with the option of not incurring high upfront and maintenance costs. A scalable solution, it offers an attractive utility-based option as well as other options to meet the varying current and future needs of the enterprise.

Under this collaboration, Avaya is providing its world leading communications capabilities to the solution, including IP Telephony, voice message, mobility, modular messaging, audio, web and video conferencing, as well as Communications Manager - Avaya's next-generation call processing software - and Avaya One-X™ Mobile software.


SingTel will provide a comprehensive solution comprising of IP communications solution, connectivity and managed services that brings together all of a business’ communications needs in an integrated offering.


Radiance Communications, Avaya's regional business partner, will provide its IP deployment and maintenance expertise to this solution.


Supporting a mix of analogue and selected digital and IP phones, this solution helps minimize the cost of changing the enterprise's legacy communications network to the next generation communications solution to keep pace with new business needs and challenges.


Medium to large enterprises stand to gain the most as the solution can be highly customized to meet any business need.

Mr. Tom Cheong, Regional Managing Director, Avaya ASEAN, said: "Avaya is committed to bringing intelligent communications to customers to help them grow revenue, reduce costs, and lower risks in an efficient manner. The collaboration with SingTel addresses the needs of local enterprises by offering them more options to migrate to IP Telephony, and enables them to benefit from Avaya's leading converged communications technology. This collaboration leverages on our extensive expertise in the telecommunications industry.”


Besides connecting to the telephone network on SingTel's ISDN-10 and 30 services, enterprises can choose to deploy a totally converged Wide Area Network (WAN) solution through SingTel's next generation IP-VPN network without having to subscribe separately to ISDN lines. This is enabled through the latest SIP Trunking technology which connects IP PBX directly to the telephone network through IP-VPN. SIP Trunking access is available on SingTel IP-VPN services both locally and overseas. Customers can derive even more value from converged WAN solutions.


Ms. Chan Yim Leng, SingTel's Vice President for Business Products, said: "This managed IP PBX solution is part of SingTel's strategy to enhance our suite of infocomm technology or ICT service offerings delivered on SingTel's IP-VPN services to meet enterprises' end-to-end communications needs. Other ICT managed services that SingTel has launched includes e-Survelliance, Remote LAN monitoring and traffic optimisation. SingTel firmly believes in enhancing our offering to give our customers one-stop convenience and a fully managed service experience with a single vendor. Our services build on the extensive experience we have developed in providing advanced IP solutions to the enterprises. Our collaboration with Avaya complements our core strength in this area."


Mr Sng Koon Pin, CEO, Radiance Communications, said: "As Avaya's first and largest Platinum Regional Business Partner in Singapore and the market leader in providing seamless operational support for more than 1,000 carrier and large enterprise customers across industries in Singapore and the region, we bring to this collaboration decades of experience in deploying and maintaining IP PBX, unified messaging, contact centre applications and mobility solutions."


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site,


SingTel Meg@POP and ConnectPlus IP-VPN
The Managed IP PBX solution can be delivered via SingTel's domestic IP-VPN service, Meg@POP, or regionally via SingTel ConnectPlus IP-VPN. They provide a suite of managed, business-class IP services aimed at providing a flexible, scalable and cost-effective one-stop IP networking solution to meet customers’ business needs. SingTel Meg@POP provides seamless connectivity to SingTel's regional managed service, ConnectPlus. Please note that Meg@POP is pronounced as Mega-POP.


About SingTel
SingTel is Asia's leading communications group with operations and investments around the world. Serving both the corporate and consumer markets, it is committed to bringing the best of global communications to customers in the Asia Pacific and beyond. 


With significant operations in Singapore and Australia (through wholly-owned subsidiary SingTel Optus), the Group provides a comprehensive portfolio of services that include voice and data services over fixed, wireless and Internet platforms.

To serve the needs of multi-national corporations, SingTel has a network of 37 offices in 19 countries and territories throughout Asia Pacific, Europe and the United States. These offices enable SingTel to deliver reliable and quality network solutions to its customers, either on its own or jointly with local partners.


The Group also has major investments in Bangladesh, India, Indonesia, the Philippines and Thailand. Together with its regional partners, SingTel is Asia's largest multi-market mobile operator, serving more than 124 million customers in seven markets.


SingTel employs more than 19,000 people worldwide and had a turnover of S$13.15 billion (US$8.40 billion) and net profit after tax of S$3.78 billion (US$2.42 billion) for the year ended 31 March 2007. More information can be found @ and


About Radiance Communications
Radiance, one of Singapore's largest communications solutions providers, was established in 1999 through a joint venture between Keppel T&T and SingTel. With Radiance's decades of experience in communications technology and services, we help enterprises in Singapore and the Asia Pacific region maximize their business potential and enable them to stay ahead of the competition.


# # #

Categories: Press Releases
View All News