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Avaya and TCI Help Coastal Community Take its 911 Center on the Road

  • Dixie County, Fla., Emergency Services plans for the unexpected with a mobile command post; Joins a new regional IP telephony network

Dixie County Emergency Services in Florida can now take its 911 center on the road and dispatch calls from further inland using a new integrated solution from Avaya and TCI.

BASKING RIDGE, N.J. – How do you dispatch emergency calls if your 911 center isn't available? That's a very real question for Dixie County Emergency Services. Located just 18 miles from Florida's Gulf Coast, the organization knows the community's safety depends on being prepared to continue operations under any circumstances.


"There have been several major Gulf hurricanes, and we've seen the devastation that can result," said Mike Gantt, 911 pision chief for Dixie County Emergency Services. "Most of the communities hit by Hurricane Katrina were left with nothing. We wanted to make certain we had the ability to go back to work as a 911 center for the county, even if the building was inaccessible."


Dixie County can now take its 911 center on the road and dispatch calls from further inland using a new integrated solution from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services, and TCI, a PlantCML company and leading telecommunications software developer. 


A 45-foot long truck serves as a Mobile Command Center and is equipped with everything the Emergency Services team needs to manage 911 calls remotely. Voice and data connectivity for staying in touch with county residents is provided by an Avaya Mobile Communication System (MCS). The unit supports analog, digital and Internet protocol (IP) communication devices and delivers seamless connectivity over almost any type of connection – from a phone line, data network or cellular system to a satellite, radio or WiFi network.    


The MCS can be delivered in a rugged, mobile case on wheels or installed in a vehicle ready to hit the road, just like the Dixie County system. Regardless of the packaging, it offers the same sophisticated communications applications used by today’s largest global enterprises.


A Synapse™ E911 Call Handling Solution from TCI integrates with Avaya's communications software to provide 911 dispatchers with the same features and functions they use to manage calls from their office workstation. Synapse tracks 911 call statistics, records conversations, displays the location of the caller and makes it simple to dispatch the appropriate authorities to help.


TCI is a member of the Avaya DeveloperConnection program and has tested Synapse for interoperability with Avaya Communication Manager IP telephony software. The company also is an Avaya BusinessPartner and both designed and implemented the mobile 911 solution for Dixie County.


As a next step, Dixie County is implementing a new Avaya IP telephony infrastructure for its main 911 dispatch center. Moving to IP telephony will enable Dixie County to become part of an extended network of emergency services organizations across northwest Florida – all communicating across a high-speed data network provided by the state. As a result, the agencies will be able to share resources and to seamlessly redirect calls that come into the wrong department.


The new IP telephony capability will be based on the same industry-leading Avaya Communication Manager software used in Dixie County's Mobile Command Center. 


"The beauty of the mobile system and the new IP telephony network we're installing is that they are easy to operate and use the same, familiar workstation," Gantt said. "Our dispatchers don't have to worry about the technology. Instead they can concentrate on doing their job."


Photo of the Dixie County Mobile Command Center is available at


About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site:


About TCI
Tel Control Inc. (TCI) of Huntsville, Ala., a PlantCML company, has been specializing in 911 telephony solutions for over 20 years. More than 700 Public Service Answering Points (PSAPs) across North America rely on TCI's technologies and solutions to provide reliable and nearly instantaneous response for the citizens in their areas. These PSAPs range from one position to more than 200 positions and can be found in the largest cities to the most rural settings. TCI's mission is to continually improve public safety 911 communications by remaining the industry's most innovative and responsive provider of Enhanced 911 solutions. For more information visit the TCI website:


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