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Consolidated Technologies Delivers New Flexibility to Debt Recovery Business with Avaya IP Telephony

  • Immediate Credit Recovery uses Avaya IP Office system; Integration, installation and support provided by Avaya's North American "2006 BusinessPartner of the Year for Small and Medium Businesses"

Consolidated Technologies Inc. (CTI) was named 2006 SMB BusinessPartner of the Year by Avaya.

PORT CHESTER, N.Y. – For companies on the fast-track to growth, Consolidated Technologies Inc. (CTI) understands the need for a technology partner with the flexibility, confidence and capability to help them quickly respond to changing business conditions.


One of those growing companies is Immediate Credit Recovery, a New York-based debt collection agency specializing in student loans. To support its expanding operations and the critical systems required to compete in today's market, the company needed a trusted solution provider and a powerful communications system like Avaya IP Office, a secure and easy-to-use converged voice and data system designed specifically for small and medium businesses (SMBs).


CTI delivers on all fronts, which is why it was named 2006 SMB BusinessPartner of the Year by Avaya. Avaya Inc. (NYSE:AV) is a leading global provider of business communications applications, systems and services.


"Our business is very phone intensive," said Juan Bernardo, information technology manager, Immediate Credit Recovery. "It's our bread and butter. Our previous system was expensive to maintain because of its age, so we decided it was time to upgrade and incorporate the capabilities we knew we would need in the future."


Those capabilities included IP telephony, a technology that will enable the company to add a new out-of-state location to its network as its business continues to grow - eliminating toll costs for intra-company calls. In the meantime, Immediate Credit Recovery is using the flexible IP telephony features of Avaya IP Office to connect telecommuters and mobile workers to its network so they can access the same robust communication features they have at the office. 


"When our sales people and other team members work remotely, they typically use the Avaya IP Softphone application to dial into the network over their laptop computers," Bernardo said. "That means they can connect to any Wi-Fi hotspot and use the company network to make calls."


Since Immediate Credit Recovery relies heavily on its collection agents, the company uses the Compact Call Center capabilities of IP office to track call statistics, monitor performance and evaluate how to improve productivity. Bernardo said that generating reports and even programming the system is simple, as he discovered when he recently added 30 new ports to support expansion at the company’s headquarters.


"I didn’t know how our previous system was configured, let alone how to make changes," he said. "But with IP Office it's simple. You simply plug in the phones, assign names to extension numbers and you're done."


Consolidated Technologies integrated Avaya IP Office with Immediate Credit Recovery's customer database, as well as with a call recorder used to document critical conversations and an automatic outbound dialer used for telemarketing. As a result, administrative changes made to the IP Office system are automatically shared with other applications.


"They gave us a full solution and we're really happy with them," Bernardo said. "Their technicians are very accessible and they know the Avaya system inside out."


About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.


Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:


About Consolidated Technologies Inc.
Consolidated Technologies Inc. is an award-winning, Platinum-certified Avaya BusinessPartner specializing in Avaya's Small to Medium Business and Enterprise Communications product lines. The company was one of the first Avaya BusinessPartners to achieve SMB Expert status based on its experience in small and medium business solutions. Staffed with certified technicians and offering 24/7 support, Consolidated Technologies Inc. provides comprehensive voice and data solutions for small, medium and enterprise businesses and organizations. With more than 5,000 satisfied customers and a nationwide network of Avaya-certified technicians, Consolidated Technologies Inc. is a single-source solution for the procurement and implementation of communication solutions. For more information or a free needs analysis, visit, or call 1-866-AVAYA-NY.


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