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Digital Speech Systems Inc. Selected for Membership in Avaya DeveloperConnection Program

09-05-2007
  • Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend the value of multivendor networks

Digital Speech Systems Inc. announced it has been selected by Avaya for membership in the Avaya DeveloperConnection program.

RICHARDSON, Texas – Digital Speech Systems Inc, a Texas corporation, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

 

Digital Speech Systems Inc. is the developer and manufacturer of WinVCL digital call loggers/recorders, a family of products that monitors, records and archives telephone calls. The Digital Speech Systems Inc. solutions are designed to work with Avaya Internet protocol (IP) telephony software.

 

Digital Speech Systems Inc. WinVCL digital call loggers/recorders monitor and record phone calls on IP, digital and analog sets as well as calls received on T1/PRI digital trunks. The recorded calls are deposited in a database for later retrieval by contact center supervisors and managers. The system supports scheduled and on-demand recording and also provides call statistics, including inpidual agent and combined group performance.

 

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

 

"Membership in Avaya's developer community will help us build our business by serving customers more efficiently and effectively," said Lev Frenkel, CEO of Digital Speech Systems. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line."

 

The Avaya DeveloperConnection program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

 

"With the involvement of companies like Digital Speech Systems, our Avaya developer community has become a catalyst for rapid innovation - creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."

 

As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Digital Speech Systems is a Gold member of the Avaya DeveloperConnection program.

 

Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at www.devconnectprogram.com.

 

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.


About Digital Speech Systems Inc.  
Digital Speech Systems, Inc. has manufactured voice processing equipment since 1983. Our WIN Series Voice Call Logger (WIN VCL) is a Windows XP-based enterprise call logger/recorder/monitor that is an important and critical tool for many government organizations, as well as private sector companies who are involved in finance and insurance, call centers, public safety (emergency, 911), trucking, law and health-care. The WIN Series Call Logger Quality Assurance module allows call center supervisors monitor agents' performance, increase productivity and improve agent training.

 

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