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Digital Speech Systems Inc. Solution Now Rated "Avaya Compliant"

12-19-2007
  • Call recording and logging application is compatible with key Avaya IP telephony and contact center solutions; Helps government agencies and businesses provide better client service

Digital Speech Systems Inc. announced that its WinVCL digital call logger/recorder is compliant with key IP telephony and contact center solutions from Avaya.

RICHARDSON, Texas - Digital Speech Systems Inc., a leading developer of products that monitor, record and archive telephone calls, today announced that its WinVCL digital call logger/recorder is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya Inc., a leading global provider of business communications applications, systems and services.

 

The WinVCL Call Recording application helps call centers and 911 emergency centers record conversations between callers and agents and make those recordings available to supervisors for review. Recorded calls are also available for further agent evaluation and training utilizing an Integrated Quality Assurance module developed by Digital Speech Systems.

 

The WinVCL Call Recording application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0, an industry-leading IP telephony and contact center application.

 

"The proven compliance of our WinVCL Call Recording solution with Avaya Communication Manager allows us to offer new advanced capabilities that help organizations get more out of their communications infrastructure," said Lev Frenkel, president of Digital Speech Systems Inc. "For example, we now can offer unique solutions that record an agent's conversations with customers, while protecting private phone calls. In many instances this is a federal compliance requirement for U.S. government contact centers."

 

Digital Speech Systems Inc. is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

 

As a Gold member of the program, Digital Speech Systems Inc. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.

 

"By offering compliance testing to the many innovative companies like Digital Speech who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect Program, visit www.avaya.com/devconnect.

 

About Digital Speech Systems Inc.  
Digital Speech Systems Inc. has manufactured voice processing equipment since 1983. Our WIN Series Voice Call Logger (WIN VCL) is a Windows XP-based enterprise call logger/recorder/monitor that is an important and critical tool for many government organizations, as well as private sector companies who are involved in finance and insurance, call centers, public safety (emergency, 911), trucking, law and healthcare.

 

The WIN Series Call Logger Quality Assurance module allows call center supervisors to monitor agents' performance, increase productivity and improve agent training. For more information on Digital Speech and its products, visit www.digitalspeech.com .

 

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