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SynTelate Now Rated "Compliant" on Additional Avaya Platforms

10-19-2007
  • Agent Desktop customization and call flow application is compatible with key Avaya contact center solutions; Helps businesses deal effectively and efficiently with customer interactions by providing contact center managers with the tools to create Agent screens and call flows

synTelate announced that its synTelate Agent Desktop application is compliant with key contact center solutions from Avaya. 

CONCORD, N.H. - synTelate Corp., a leading provider of contact center software, today announced that its synTelate Agent Desktop application is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

synTelate Agent Desktop helps businesses optimize sales and customer services activities with tools that enable agents to handle inbound or outbound calls more swiftly and effectively. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0 IP telephony and contact center software and with Avaya IP Office 4.0, an intelligent communications solution designed for small and mid-sized businesses.

 

synTelate previously achieved compliance with Avaya IP Office 3.0 and with Avaya Proactive Contact solutions for automated outbound communications. 

 

"We are delighted to add to the existing compliance approvals that synTelate has achieved," noted Roy Holmes, synTelate business development manager. "synTelate and Avaya solutions are successfully deployed throughout Europe and North America and are serving a growing customer base. These recent compliance approvals underline the strength of our corporate relationship with Avaya and our commitment to ensuring that customers and potential users can conduct their operations upon a solid technical foundation."

 

synTelate Corp. is a member of the Avaya DeveloperConnection Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. 

 

As a Platinum member of the program, synTelate Corp. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies like synTelate Corp. who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

 

About synTelate Corp.
synTelate Corp. is a wholly owned subsidiary of U.K. CRM specialist software vendor, Inisoft Ltd. Inisoft has been providing high-quality CRM software products and services for over 16 years. The synTelate contact center desktop customization and call flow solution is currently available in seven languages and is supplied via a wide variety of business partners. It is installed in high-quality contact centers alongside Avaya telephony platforms in a wide variety of locations, including the U.S., Canada, Mexico, Saudi Arabia, Macedonia, Belgium, Poland and the U.K. For more information visit  www.syntelate.com.


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