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Teleopti Solution Now Rated "Avaya Compliant"

11-15-2007
  • Workforce management software is compatible with key Avaya contact center solutions; Helps leading Croatian cellular company manage its contact center workforce more effectively

Teleopti announced that its award-winning workforce management solution, Teleopti CCC, is compliant with key contact center solutions from Avaya.

DANDERYD, Sweden - Teleopti, a leading provider of workforce management and telecom management solutions, today announced that its award-winning workforce management solution, Teleopti CCC, is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. 

 

The Teleopti CCC helps businesses manage, involve and improve all aspects of workforce management in today's contact centers. Teleopti CCC version 6.6, along with Teleopti Log Server version 7.0, are now compliance-tested by Avaya for compatibility with Avaya Call Management System 14, an application that helps businesses monitor and analyze the performance of their contact center operations. 

 

"The interoperability of Teleopti's workforce management tools and Avaya's advanced contact center solutions enables us to serve Avaya customers worldwide and testifies to the strategic importance of the Avaya – Teleopti relationship," says David Pahlman, marketing director at Teleopti.

 

One of the companies benefiting from the interoperability of Teleopti and Avaya solutions is VIP, a company recognized as a leading innovator in the Croatian mobile communication market and its first private GSM operator.

 

"With Teleopti CCC, we for the first time can assign as many skills attributes to our agents as we see fit and also work with inpidual mixes of skills," says Bojan Barisic, senior workforce management specialist at VIP. "This has really improved the service we are able to give to our customers."

 

Teleopti is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

 

As a Gold member of the program, Teleopti is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

"By offering compliance testing to the many innovative companies like Teleopti who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.  For more information on the Avaya DevConnect Program, visit www.avaya.com/devconnect.

 

About Teleopti
Teleopti is one of the world's leading providers of solutions for strategic workforce management in contact centers and is known for developing advanced, user-friendly products based on customer needs.

 

Teleopti helps clients attain the best possible benefit from investments in multi-skill, multi-site contact center solutions. Superior flexibility regarding forecasting and scheduling with respect to European legislation enables optimal planning. Functions including real-time follow-up, holiday planning and web-based tools mean that all parts of the organization attain increased customer satisfaction, diminished personnel costs and lower staff turnover.

 

Teleopti is also available from a network of partners around the world. Hundreds of enterprises throughout Europe, the Middle East and Africa (EMEA) and the Asia-Pacific (APAC) region rely on solutions from Teleopti to improve operating efficiency and service levels.

 

Teleopti, established in Stockholm, Sweden in 1992, also has offices in London, Oslo, New Delhi and Dubai. For more information about Teleopti, visit www.teleopti.com.

 

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