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Verint Recording and Quality Monitoring Software Rated "Avaya Compliant"

09-19-2007
  • Solution Validated for Compatibility with Key Avaya IP Telephony and Contact Center Offerings

Verint Systems announced that its ULTRA call recording solution is compliant with the latest IP telephony and contact center solutions from Avaya.

MELVILLE, N.Y. - Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced that its ULTRA™ call recording solution is compliant with the latest Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. 

 

The offering from Verint's Witness Actionable Solutions business unit has been compliance-tested by Avaya for compatibility with Avaya Communications Manager 4.0 IP telephony and contact center software. ULTRA enables organizations of all sizes to support compliance initiatives and quality improvements by cost-effectively capturing customer interactions and extracting actionable intelligence from IP telephony, email, chat or agent assisted co-browsing contacts. Since all customer data is centrally accessible through the software's Web-based desktop portal, enterprises can easily search and archive recordings and use what they learn to optimize their business processes – thereby helping increase productivity, comply with regulatory and risk management requirements, and enhance customer service.

 

Previously Verint Witness Actionable Solutions achieved Avaya compliance for a wide range of solutions in its Impact 360™ portfolio.

"We're pleased to extend our successful Avaya interoperability testing to yet another part of our platform," says John Bourne, senior vice president, global alliances and channels, Verint Witness Actionable Solutions. "For customers, this translates into greater confidence and value, as well as support of future innovations based on open, standards-based platforms and new technologies that will fully maximize their communications infrastructure."

 

Verint Witness Actionable Solutions is a member of the Avaya DeveloperConnection Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Platinum member of the program, Verint Witness Actionable Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

Additionally, Verint Witness Actionable Solutions has an OEM relationship with Avaya. Avaya and its authorized Avaya Business Partners sell, implement and support the company's full Impact 360 product line – including its workforce optimization, quality monitoring, full-time recording and workforce management packaged solutions. 

 

"By offering compliance testing to the many innovative companies like Verint Witness Actionable Solutions who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," adds Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use intelligent communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multi-vendor network and delivering new value to their bottom line."

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

 

About Verint Witness Actionable Solutions
Verint Witness Actionable Solutions was formed as a result of the company's successful combination with workforce optimization provider, Witness Systems. Verint Witness Actionable Solutions enables organizations to capture and analyze customer interactions, improve workforce performance and optimize service processes in contact center, branch and back-office operations. With the industry's broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.

 

About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of analytic software-based solutions for workforce-enterprise optimization and security. Verint software, which is used by over 5,000 organizations in over 100 countries worldwide, generates actionable intelligence™ through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

 

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