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Witness Systems Impact 360 Workforce Optimization Solution Receives Additional "Avaya Compliant" Rating

04-09-2007
  • Company's Impact 360 software is compatible with the latest release of Avaya IP telephony and contact center solutions

Witness Systems announced that the second generation of its Impact 360 Workforce Optimization solution is compliant with the latest release of key IP telephony and contact center solutions from Avaya.

ATLANTA, Ga. – Witness Systems (NASDAQ:WITS), a leading global provider of workforce optimization software and services, today announced that the second generation of its Impact 360™ Workforce Optimization solution is compliant with the latest release of key IP telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

 

The Impact 360 Workforce Optimization solution powered by Avaya helps businesses capture customer intelligence and optimize their workforce performance. The software is one of the first applications compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0, a new release of the company's industry-leading IP telephony application that supports the distributed communication and contact center needs of today's businesses. Avaya and its Business Partners sell Impact 360 Workforce Optimization as part of the company's comprehensive contact center portfolio.

 

"We're pleased to have completed another successful interoperability test – this time with the Avaya Communication Manager 4.0 product," said John Bourne, senior vice president of global channels and alliances, Witness Systems. "Now that Impact 360 Workforce Optimization works with Avaya Communication Manager 4.0, customers have the confidence that our combined solutions deliver a full range of benefits including increased overall scalability and support for multiple Service Observing – which means customers can now live monitor and record interactions in a simple, network-efficient manner."

 

Witness Systems is a member of the Avaya DeveloperConnection Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Platinum member of the program, Witness Systems is eligible to submit solutions for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their networks without having to replace existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs. 
 
"Witness Systems is part of a growing ecosystem of companies helping Avaya build new value into today's networks," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "Together we enable businesses to realize the possibilities of Intelligent Communications across the breadth of their enterprise – getting more out of their communications investment and improving both the efficiency and effectiveness of their operations."  

 

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

 

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

 

About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company’s Impact 360™ solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers – as well as the remote, branch and back offices of global organizations – the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com.
 
Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the risks associated with new product introductions and customer acceptance of those products; the rapid technological change characteristic of the company's markets; the company's ability to manage its growth; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; strategy and execution risks relating to acquisitions and investments; the timing of orders; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the successful completion of the acquisition by Verint Systems Inc.; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2006 as filed with the Securities and Exchange Commission.

 

Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

 

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