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Alivox Selected for Membership in Avaya DevConnect Program

09-16-2008

Alivox's ALiS (Automatic Language Identification System) interoperates with Avaya Voice Portal, which enables organizations to deliver efficient and satisfying voice self-service applications.

EDINBURGH, UK – Alivox Ltd, a leading provider of automated language and accent identification software, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

 

Alivox is a global expert in Spoken Language Identification (SLI) applications that enable rapid and accurate language and accent identification. Alivox's ALiS (Automatic Language Identification System) interoperates with Avaya Voice Portal, which enables organizations to deliver efficient and satisfying voice self-service applications. As a result, companies can dramatically increase customer satisfaction levels in their multilingual call center operations.

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

 

"Membership in Avaya's developer community will enable us to reach organizations with global and multilingual call center operations and help them serve customers faster and more cost-efficiently," said David Chisholm, Business Development Manager, Alivox. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to speed time to deployment of multilingual speech and accent identification solutions so that businesses can quickly realize a benefit to their bottom line."

 

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech identification applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

 

"With the involvement of companies like Alivox, our Avaya developer community has become a catalyst for rapid innovation - creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."
 
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training.  There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Alivox is a Gold member of the Avaya DevConnect program.

 

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About Alivox
Alivox, an Edinburgh University-based company, is a global expert in Spoken Language Identification (SLI) solutions. Its goal is to facilitate a fundamental change in telephone call handling and language translation through its product ALiS (Automatic Language Identification System), which delivers an accurate and fast identification of a clip of speech, both live and recorded. ALiS provides the necessary link in the realization of truly global and multilingual speech solutions. It is a unique solution designed to integrate with the increasing number of voice processing and speech identification systems. For more information visit the Alivox website: www.alivox.co.uk.

 

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