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AtHoc IWSAlerts Net-Centric Emergency Notification Solution Now Rated "Avaya Compliant"

02-19-2008

AtHoc, Inc. announced that the AtHoc IWSAlerts emergency notification solution is compliant with key IP telephony solutions from Avaya.

BURLINGAME, Calif. – AtHoc, Inc., a leading provider of network-centric emergency notification systems, today announced that the AtHoc IWSAlerts emergency notification solution is compliant with key Internet Protocol (IP) telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

 

AtHoc IWSAlerts is an enterprise-class, network-centric emergency notification system used for physical security, force protection, personnel accountability and critical enterprise communications.

 

AtHoc IWSAlerts has successfully completed compliance-testing by Avaya for compatibility with Avaya Session Initiation Protocol (SIP) Application Server, a development and deployment platform for mission-critical converged communications applications. The Avaya SIP Application Server coordinates access to multiple SIP-based communications solutions, including Avaya Communication Manager, Avaya SIP Enablement Services and Avaya Voice Portal.

 

"Interoperability between AtHoc IWSAlerts and the Avaya SIP solutions will allow customers to leverage their existing Avaya IP and telephony infrastructure in times of emergency," said Simon Berman, vice president of product marketing for AtHoc. "With AtHoc IWSAlerts managing the enterprise-wide emergency notification process, and leveraging the Avaya communications infrastructure to deliver targeted and personalized messages to their personnel, customers can achieve a safe, rapid and cost-effective response. We are proud to achieve compliance with Avaya's SIP solutions to create this important value proposition."

 

Compliance testing was done by the Avaya Solution Interoperability and Test Lab in Lincroft, NJ. There a team of Avaya engineers developed a comprehensive test plan to verify compliancy.

 

Interoperability between the systems is achieved via open standards-based Web services. When an emergency alert is triggered, AtHoc IWSAlerts communicates via the Simple Object Access Protocol (SOAP) to Avaya's SIP Application Server. Information includes the emergency message, a roster of all the personnel to be notified along with their contact phone numbers and other notification parameters. Using Avaya Voice Portal, the message is converted from text to speech and delivered to end users using Avaya Communication Manager with voice responses to acknowledge and respond to the message. User responses are then relayed back to AtHoc IWSAlerts where a real-time console allows emergency operators to determine who has received the messages along with their responses.

 

"By offering compliance testing to innovative companies like AtHoc who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

 

AtHoc is a gold-level member of the Avaya DevConnect Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

 

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and unified communications applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application. 

 

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

 

About AtHoc
AtHoc is a recognized leader in providing enterprise-class, network-centric emergency notification systems to military, government and commercial organizations for physical security, force protection and personnel accountability. Millions of end users worldwide, in organizations such as the U.S. Air Force, U.S. Army, U.S. Navy, Hawaii State Civil Defense, U.S. Patent and Trademark Office, Boeing, PricewaterhouseCoopers and eBay rely on AtHoc's unified management systems for their emergency alerting and critical communication needs. AtHoc has partnered with market leaders including Microsoft, Northrop Grumman, Siemens, Avaya, Unisys and others to bring these notification solutions to the public and commercial markets. For more information on AtHoc, please visit http://www.athoc.com.

 

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